.png){kind=logo}
Lead training and onboarding processes for federal clients, managing change management and user adoption strategies within Salesforce environments.
Change Management Consultant – Salesforce Federal Delivery
Location: Remote/Hybrid (US-based, DC Metro Area). In-person expectations include visits with customers, Salesforce offices, and to Thunder offices in Tysons Corner, VA.
Employment Type: This is a contingent role based upon a successful bid award.
Role Summary:
We are seeking a visionary Enablement Consultant to serve as the cornerstone of our federal practice. The ideal candidate is a proactive problem-solver who thrives on the challenge of leading training, onboarding, and change management for users and admins within complex federal environments. You will have the autonomy to shape our enablement strategy while working with the latest cloud technologies to support our most mission-critical customers.
Responsibilities:
- Training Leadership: Lead the design and implementation of comprehensive training programs for both end-users and system administrators.
- Onboarding Management: Manage and oversee the end-to-end onboarding process to ensure new users are successfully integrated into federal cloud environments.
- Change Management: Drive the change management process, coordinating with internal teams and federal stakeholders to navigate cultural and technical shifts.
- User Adoption: Implement advanced strategies and tools to monitor and increase user engagement across Salesforce and AWS environments.
- Mentorship: Provide guidance and best practices to development and consulting teams regarding user experience and system sustainability.
- Certification Maintenance: Maintain and apply expert knowledge of Salesforce certifications and enablement protocols.
Qualifications:
- US Citizenship Required, with ability and willingness to obtain security clearance(s).
- 5-7+ years of experience leading training, onboarding, and change management cycles, with hands-on experience in automated enablement platforms.
- Significant experience with the Salesforce suite of products, especially Service Cloud, Experience Cloud, Marketing Cloud, and/or Agentforce.
- Proven leadership skills and experience in managing enablement for large, complex federal projects.
- Strong strategic thinking and ability to align training solutions with federal business objectives.
- Excellent communication, presentation, and stakeholder management skills.
- Certifications: Salesforce Certified Instructor, Salesforce Education Cloud Consultant, or equivalent (Preferred).
Why Thunder? Because You Deserve More Than Just a Job.
- A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
- Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
- Comprehensive Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Make your mark!
- Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
- People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Serve as strategic technical counterpart for partner organizations, driving pre-sales technical engagement, solution strategy, AI-first co-innovation, proofs-of-concept, and partner business growth. Lead technical discovery, demonstrations, value engineering, and executive briefings while coordinating internal specialists to commercialize scalable partner offerings.
Top Skills:
AIAi AgentsEnterprise PlatformsNow AssistServicenowWorkflow Automation
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead strategic client relationships for major ServiceNow accounts in retail, drive new business and account growth, coordinate virtual cross-functional teams, develop roadmaps, achieve revenue targets (licenses, renewals, services), and maintain executive-level relationships.
Top Skills:
AICustomer ServiceHr Service DeliveryIt Operations ManagementIt Service Management (Itsm)Security OperationsServicenow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Serve as strategic technical counterpart to assigned partners, driving pre-sales technical discovery, solution architecture, proofs-of-concept, and AI-first co-innovation. Advise on partner growth and go-to-market plans, translate platform capabilities into repeatable partner offerings, support value engineering and executive conversations, and coordinate internal specialists to accelerate partner-led engagements. Role includes technical escalation support and up to 50% travel.
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
