Channel Enablement Specialist

Description
About the Role
The Channel Enablement Specialist is responsible for developing, managing, and operationalizing partner-facing enablement content across NinjaOne's global channel ecosystem. This role blends content creation, platform management, and enablement operations to ensure partners have clear, accurate, and actionable resources to sell, implement, and support NinjaOne solutions.
This is an execution-focused role ideal for someone who is highly organized, detail-oriented, and passionate about empowering partners through high-quality enablement.
Location - Hybrid in Austin, TX (in the office 3 days per week Mon, Tues & Thurs)
What You'll be Doing
Content Development & Ownership

• 
  Own the editing and ongoing maintenance of partner-facing enablement content, including playbooks, pitch decks, battle cards, toolkits, and eLearning assets

• Collaborate with Product Marketing and Marketing to translate GTM messaging into clear, actionable partner content

• Partner with subject matter experts to develop enablement materials and modules, ensuring accuracy and relevance

• Maintain strong version control and content standards across all assets

Content Operations & Platform Management

• Upload, organize, and maintain enablement content across the Partner Portal, Partner Academy, LMS, and CMS

• Conduct regular content audits to ensure materials are current, accurate, and aligned with brand and sales messaging

• Support formatting, editing, and light design of presentations and enablement resources

• Ensure content is easy to find, logically structured, and consistently labeled across platforms

Enablement Program & Process Support

• Support the coordination and execution of partner enablement programs and training initiatives

• Track feedback, progress, and completion rates; share updates with stakeholders as needed

• Partner with Marketing, Training, and Enablement teams to support certification paths and GTM updates

• Document enablement processes, FAQs, and internal guides to improve scale and consistency

Performance Tracking & Reporting

• Maintain dashboards and reports to track enablement KPIs such as certification completion and content usage

• Partner with RevOps and Enablement teams to ensure data accuracy and actionable insights

• Assist with summaries and metrics for leadership updates, QBRs, and internal reviews

Platform Support

• Provide Tier 1 support for partner access issues and basic platform troubleshooting related to enablement tools

• Other duties as needed

About you

• 2+ years of experience in enablement, marketing, content operations, project coordination, or customer/partner support

• Strong organizational skills with exceptional attention to detail and follow-through

• Experience working with CMS, LMS, and CRM platforms (e.g., Salesforce, WorkRamp, Highspot, Seismic)

• Excellent written communication skills, including editing and formatting presentations and enablement assets

• Ability to manage multiple priorities in a fast-paced, high-growth environment

• Collaborative, service-oriented mindset with a strong bias toward execution

• Experience supporting partner or channel programs (VAR, MSP, GSI) is nice to have

• Exposure to sales enablement or training program development is nice to have

• Light graphic design or instructional design experience is nice to have

About Us
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
We are a collaborative, kind, and curious community
We honor your flexibility needs with full-time work that is hybrid remote
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance
We help you prepare for your financial future with our 401(k) plan
We prioritize your work-life balance with our unlimited PTO
We reward your work with opportunity for growth and advancement
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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