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The Channel Sales Manager will develop channel partnerships for revenue growth, create strategies, and build relationships with partners in the contact center and AI markets. Responsibilities include tracking engagement, managing partnerships, and executing sales strategies.
ABOUT US:
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Power better support, sales and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue.
Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew and Emergence Capital.
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
We’re moving fast, and the numbers speak for themselves:
- Partnered with enterprise brands like Google, AAA, Ro, Coursera
- Raised $82M (top tier investors including Emergence & Homebrew)
- Completed 250MM+ calls
- Driven $5B revenue for customers
- Scaled to $## ARR
- Built amazing NYC (NoMad) in office culture
ABOUT THE ROLE:
Channel partnerships are a strategic revenue growth and pipeline generation opportunity for Regal and our partners. We are looking for someone to build a foundation for this part of the business and grow it substantially in their region. You will collaborate on the channel development strategy at Regal and will work cross-functionally across the sales, marketing, and customer support teams to help achieve ambitious revenue and pipeline generation goals. You will reach out to potential partners, build upon established and new relationships, and manage the success of those relationships. The role reports directly to the Head of Channel Sales & Partnerships.
Our high-level goal for this role is to build the foundation for and execute on a channel development and sales strategy that constitutes a large proportion of our overall revenue base over the next few years.
Responsibilities
- Deep understanding of the contact center, CX, and AI market, and identify strong AI/CX/CCaaS-focused Channel Partners to align with Regal
- Create an outbound GTM strategy to educate and empower TSD teams and sub-agents in the AI/CX/CCaaS space
- Create enablement and marketing material for virtual and in-person channel events
- Develop, monitor, and adjust the strategy, ideal partner profiles, and engagement tactics to continuously improve results
- Track partner engagement, opportunity creation/ registration, revenue, and adoption
- Ownership and management of TSD and sub-agent relationships in region
- Reporting, budget, and forecast channel partner quarterly pipeline generation and growth
- Travel expectations: 2-3 weeks per month domestically with flexibility to adapt to plans on short notice
About You:
- 4-5 years of experience working with the channel ecosystem, with strong self-starter capabilities
- Prior experience working with strategic players in the Contact Center industry, in particular Technology Service Distributors (TSD)- AVANT, Intelisys, and Telarus
- Prior experience working with marketing teams on developing unique and creative events/roadshow strategy to engage channel partners
- Demonstrated experience delivering successfully against predetermined growth KPIs and targets
- Demonstrated relationship-building skills and established strategic network
BENEFITS/PERKS:
- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
Our office is based in New York City (HQ-Nomad). This role is remote, with the option to come into the office if desired.
*If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!
Top Skills
AI
Ccaas
Cx
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
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