Chief Operating Officer, Pacific Northwest - Optum Health

Requisition Number: 2344550
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The Chief Operating Officer (COO) supports the PNW (Pacific Northwest) market president in helping to provide leadership of Optum business and finance operations in the PNW market. This leader also works in partnership and collaboration with senior leaders - clinical, business and operations-across Optum Health and across markets, both within and outside the West region. The primary functions of the COO are to work in partnership with the senior PNW (OR/WA) leadership teams to plan, direct, monitor, control, evaluate and drive the profitability and business operations of Optum PNW. Key requirements are the ability to lead and work with/within teams to achieve Optum's business, strategic and financial goals through team performance to deliver on the Quadruple Aim.
Primary Responsibilities:
Business Operational Leadership

• Provide strategic operational leadership over all operations including Fee For Service and Value Based Care in the PNW driving business optimization aligned with the strategy to deliver excellent patient experience, employee engagement and ultimately clinical and financial performance
• Ensure alignment with clinical excellence pillars and foster a culture of accountability, continuous improvement and quality
• Provides oversight and local (dotted line) leadership of the business functions of all shared services-revenue cycle, supply chain/procurement, real estate, etc.-- for the PNW, West and Optum National functions
• Collaborate and engage with both West regional and National enterprise shared services leaders and teams to ensure execution on priorities, delivery on service level agreements and value-creation for the business and the PNW market
• With the accountable shared services leads, this leader shares accountability for the performance of Optum core shared services in PNW
• Collaborates with Corporate Compliance to develop and maintain a culture and systems that ensure that Optum meets all legal, regulatory and ethical requirements
• Participates in organizational risk management oversight. Responsible for the prevention and management of risk associated with the business operations and finances of the organization
• Promotes the provision of cost-effective, high-quality, safe, equitable, timely and person-centered health care services for patients
• Facilitates effective communications among stakeholders
• Establishes and supports a process improvement foundation based in Lean principles across the organization

Strategic

• Develops and executes in partnership with the Market CEO business development and strategic planning
• Key leader in working with M&A and growth teams in evaluating M&A targets and investment thesis for growth opportunities in partnership with West regional leadership
• Engages and works with key PNW stakeholder health systems, purchasers and employers, payers and partners/potential partners in partnership with West and National contracting structures. Serves as a key representative responsible for advising on strategic and business operational planning, new business opportunities and protecting and enhancing PNW's financial performance
• Works with West Regional Leadership Team to develop and implement strategies for cost efficiency, cost effectiveness and operational efficiency
• Provides oversight to the analysis of the financial implications of the organization's strategic plans, proposed capital expenditures and impact of new payment models, changing economic environment and/or regulatory changes
• Works with team on transforming and then growing the PNW market, providing the support to analyze and assess identified business opportunities
• Balances strategic needs of individual businesses within the Pacific Northwest market with the overall strategic direction set by the West Regional Leadership Team

Financial Performance

• Drives the overall financial performance of the Pacific Northwest region to meet or exceed annual goals
• Develops a deep understanding of the key business operational drivers and how these relate to the overall financials to drive performance
• Oversees the production and review of monthly, quarterly and annual financial updates to the PNW and West Regional Leadership Team
• Develops strong partnership with Optum Health Corporate Finance and Accounting to leverage best practices and coordinate with Corporate deadlines

Other

• Fosters a positive and productive work environment. Drives high engagement among the operations team and staff
• Represents Optum PNW market in national, regional and local community organizations
• Attends necessary continuing education and training sessions to keep abreast of industry and healthcare trends
• Develops future leadership within the organization to sustain the organization's competitive advantage as a leading healthcare organization
• Represents Optum at public and professional meetings and conferences as requested
• Participates in clinic communication and public relations programs
• Maintains professional affiliations and enhances professional development to keep pace with the trends in health care administration

Culture

• Leads the organization with integrity, authenticity, transparency and accountability, modeling commitment to Optum's Values
• Fosters a safe, healthy, positive and productive work environment. Builds positive working relationships with all staff and physicians and promotes a culture of safety
• Promotes workplace excellence and evidence-based care programs through ongoing training and development for staff and providers
• Encourages innovation and continuous improvement to improve business results, customer satisfaction, productivity, profitability and sustainability

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 10+ years of management experience in the healthcare industry
• 7+ years of progressive management experience or executive level experience
• Solid healthcare financial and analytical experience and skills in the area of Population Health and Fee for service business operations
• Knowledge of the purposes, organization and policies of the local community's health systems sufficient to interact with executive leaders and health care providers
• Possesses entrepreneurial drive with business development experience
• Skillful in establishing and maintaining effective working relationships with employees, policy-making bodies, health plans, patients and the public
• Ability to assume responsibility and exercise authority over all work functions
• Ability to prepare comprehensive reports
• Ability to establish and maintain cooperative working relationships with individuals at all levels of the organization
• Ability to analyze and interpret complex data
• Demonstrated skill in learning and fully utilizing information technology systems
• Ability to judge appropriate information to be conveyed to different levels of management
• Skill in leading and working with a diverse team; collaborating with colleagues, earning the trust of others
• Skill in working effectively under deadlines, frequent interruptions and changing priorities

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $200,400 to $343,500 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.