Claim Specialist Major Case Unit - West

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

As a Claims Specialist, you will be responsible for handling a caseload of complex, high exposure, auto and general liability claims throughout the claim’s life cycle. As these claims are often in litigation, experience handling litigated matters and managing defense counsel is required.
Responsibilities:

• Conducting investigations and analyzing and evaluating the information learned;

• Making coverage determinations and communicating written position(s) to insureds and other required parties;

• Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment;

• Presenting cases to management for expense or indemnity reserve authority above established authority levels;

• Developing and implementing resolution strategies to achieve high quality outcomes;

• Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review;

• Attending trials and mediations as necessary;

• Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives;

• Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.;

• Providing support to field offices to assist field personnel with coverage and liability analysis, time limit demands, extra contractual exposure evaluations and other issues of complexity;

• Work with business partners to evaluate and address claim trends and developments; and strengthen agent and policyholder relationships by addressing inquiries, presenting claim status updates, and providing superior customer service.

• Strengthen agent and policyholder relationships by addressing inquiries, presenting claims status updates and providing superior customer service.

Qualifications:

• Bachelor’s degree strongly preferred; law degree a plus

• Minimum of seven years handling Auto and General Liability complex litigated coverage and liability matters required

• Dedicated to delivering exceptional customer service

• Excellent oral and written communication skills

• Excellent strategic thinking ability and execution skills

• Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws

• Bias for action and continuous improvement

• Intellectually curious; ability to identify efficiency opportunities and develop actionable recommendations

• Results oriented with the ability to leverage creative thinking and sound analytical skills to proactively solve problems

• An ability to exceed expectations and influence others

Additional Information: 
Travel required up to 20%.

This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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