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Instawork

Insurance Claims Manager

Job Posted 20 Days Ago Posted 20 Days Ago
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Hybrid
San Francisco, CA
150K-175K
Senior level
Easy Apply
Hybrid
San Francisco, CA
150K-175K
Senior level
The Claims Manager oversees workers' compensation, occupational accident, and liability claims, collaborates with legal and support teams, and enhances risk management programs.
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At Instawork, our mission is to create meaningful economic opportunities for local businesses and skilled hourly professionals in communities around the world. We're building the leading AI-powered labor marketplace—and we're looking for exceptional talent to help us scale quickly and make an even greater impact. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re transforming the way the world works.

Instawork is hiring an Insurance Claims Manager who will be responsible for directly overseeing workers' compensation, occupational accident, and liability claims within our broader Trust & Safety and risk management program. This individual will play a crucial role in identifying, evaluating, and managing risk exposure that could result in human, physical, or financial loss. Collaborating closely with Legal, Trust & Safety, and a broader support teams, including external partners, brokers, and insurance representatives, the Claims Manager will implement new programs, enhance existing programs, and provide recommendations to management regarding rules and procedures.

Qualifications:

  • 5+ years in insurance claims adjusting or management, including workers’ compensation, occupational accident, and other injury and property damage claims;
  • Impeccably organized;
  • Detailed and process-oriented;
  • Thorough knowledge of insurance lines and insurance laws across the United States;
  • Composed handling high-priority escalations;
  • Excellent verbal and written communication; 
  • Ability to analyze, classify, and rate risks, exposures, and loss expectancies;
  • Marketplace risk experience preferred.

Responsibilities:

  • Report, oversee, monitor, and investigate insurance claims across all jurisdictions;
  • Support Instawork with workers’ compensation and occupational accident claims by running loss control surveys and training for teams involved in the claims reporting process as well as monthly data reporting requirements to carriers;
  • Partner with insurance carriers to mitigate loss by evaluating and implementing tools, including but not limited to investigators and nurse case managers;
  • Communicate frequently with internal stakeholders and third parties, including claims adjusters, brokers and other insurance personnel, injured Professionals, business Partners, doctors, and attorneys;
  • Participate in monthly claim reviews to steer claims towards resolution;
  • Maintain organized, accurate records of all claims and supporting documentation;
  • Provide regular updates to senior management on claims activity;
  • Analyze claims data to identify trends and areas for improvement;
  • Develop, implement, and improve scalable processes and training to build a best-in-class claims function.

For CA based applicants:

  • The base salary range for this position is $150,000 - $175,000. This position is eligible for equity in the form of stock options
  • This position is eligible for Instawork benefits, including:
    • A variety of medical, dental, and vision plans with coverage beginning on the date of hire
    • Flexible paid time off
    • At least 8 paid company holidays annually
    • Home office stipend
    • Phone stipend
    • Commuter stipend
    • Supplemental pay on qualified leaves
    • Employee health savings accounts (HSA) contribution
    • Flexible spending plans
    • 401K plan
    • Perkspot - discount program through Lumity

A variety of factors are considered when determining someone’s compensation including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.

Instawork Values:

  • Bias for Action -- We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
  • Act Like an Owner -- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
  • Always Be Learning -- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.
  • Empathy, Trust, Candor -- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.

#LI-Onsite

About Instawork

Founded in 2016, Instawork is the leading flexible work app for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than seven million workers, filling a critical role in local economies. Instawork has been featured on CBS News, the Wall Street Journal, The Washington Post, Associated Press, and more. In 2025, Instawork was named the Workforce Hiring Solution of the Year by RetailTech Breakthrough. Instawork was ranked among the country’s top 10% of fastest-growing companies by Inc. 5000 in 2022 and 2023, and was included in the Forbes Next Billion Dollar Startup list. Instawork was also named the 2022 ACE Award recipient for “Best Innovation” and one of the “Best Business Apps” by Business Insider. Instawork helps businesses in the food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 50 markets across the U.S. and Canada. 

At Instawork, we constantly evaluate how to build an optimal work environment for success. We’re transitioning back to fully in the office five days a week, and as we continue to grow, we're seeking candidates who are excited about contributing to our in-person culture.

For more information visit www.instawork.com

We value diversity on our team and firmly believe Instawork is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply. 

To learn more about our company values, please visit: https://info.instawork.com/about
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