Claims Supervisor-Auto Physical Damage

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Help supervise a team that’s redefining efficiency in commercial auto claims.

At Great American Insurance Group, our Corporate Claims division is committed to delivering exceptional service and technical expertise. We’re looking for a Claims Supervisor to add to the management team of the Accelerated Auto Group—a high-volume, low-severity commercial auto claims unit supporting multiple internal divisions.

This is more than a supervisory role—it’s an opportunity to shape a growing team, drive quality, and make an impact across the organization. The Accelerated Auto Group is a start up shared service within the organization. The role includes exposure to divisional management as well as senior management within Corporate Claims. We are looking for someone with technical and supervisory expertise to grow their career within the Accelerated Auto Group and with the company.

The Claims Supervisor will work alongside the group’s Claims Manager to drive claim efficiencies while improving and maintaining claims compliance and overall claim quality. In addition to supervising a team within the Accelerated Auto Group team, the Claims Supervisor will maintain an active caseload. The percentage of claims handled will vary based on the number of direct reports.

What You’ll Do

Technical Oversight and Management (about 50-75%)

• Supervise a team within a shared service claim group
• Supervise the investigation and resolution of high volume, low severity commercial auto property damage claims
• Develop, mentor, and coach a growing claims staff
• Train new team members
• Ensure that claim handling follows best practices and compliance guidelines
• Be a technical resource for the group
• Manage quality control efforts including (audits, compliance, etc.)
• Identify opportunities for improvements in process and technology changes for claim assignment and handling
• Assist with monthly reporting and billing
• Research best practices within and outside the organization to establish benchmark data
• Additional job duties as assigned

Direct Claim Handling (about 25-50%)

• Handle a small inventory of claims across 50 states

• Communicate with policyholders and third-party claimants

• Investigate, reserve, and resolve claims under best practices and compliance guidelines

Maintaining Internal Customer Relationships, Shared Service Development, Vendor Relations (about 15%)

• Maintain strong relationships between the divisional points of contact and the shared service team

• Develop relationships with the other shared service teams in Corporate Claims

• Market the shared service claim group within the organization.

• Maintain current relationships with corporately contracted vendors (e.g., Snapsheet, Equian, Gerber, Enterprise)

• Continual research and analysis of potential new vendors

• Work with senior management to grow the Accelerated Auto Group brand across Great American and take on additional books of business from internal business units. 

What We’re Looking For

• Technical Expertise: Strong knowledge of commercial auto claims processes, coverage, compliance, and best practices.
• Leadership Skills: Ability to inspire, coach, and develop a team while balancing operational priorities.
• Problem-Solving Mindset: Comfortable making decisions and driving results in a fast-paced, high-volume environment.
• Career Growth: A desire to build a long-term career with Great American, embracing opportunities for professional development and advancement.

Job Requirements

• Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
• Experience: A minimum of three years of auto claims handling experience including at least one year of experience supervising commercial auto PD claims. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).

Business Unit:

Salary Range:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.