Client Engagement Director

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Honesty

Reliability

Curiosity

Collaboration

Passion

About the role and what you'll be doing:

As a Client Engagement Director, you will be the primary account executive responsible for cultivating and expanding strategic relationships with Ensono’s clients. You will drive profitable growth, leverage company-wide resources to address client satisfaction, ensure world-class delivery, identify account risks and growth opportunities, and position Ensono as a trusted partner for your clients’ digital transformation journey. Although this role is an individual contributor role with no direct reports, the Client Engagement Director is expected to work cross-functionally with various teams across Ensono, to include Service Delivery, Pricing, and Solutions Engineering, to manage and grow existing Ensono client accounts.

Key areas of focus & responsibilities:

Client Relationship Management

• Serve as the client’s main point of contact at Ensono, responsible for the commercial relationship, owning the executive relationship map, and expansion of key technical and business relationships.
• Expand key technical and business relationships, maximizing the current service portfolio and driving whitespace growth across Ensono products and services.
• Build and nurture partnerships and alliances (e.g., Dell, AWS, Microsoft, IBM) that support client transformation and growth.
• Partner with Service Delivery Team (SDM) team to analyze, prioritize & communicate client health and satisfaction to key stakeholders, utilizing data and insights to highlight and ensuring resolution of service delivery issues.
• Bring the right Ensono relationships to the client, facilitating weekly internal status reviews, monthly business reviews, and quarterly business reviews with both client and Ensono account teams.

Strategic Account Growth

• Drive profitable revenue growth within the client account, including expanding the portfolio of services beyond the initial new logo acquisition (typically, new logos will be heavily mainframe scope).
• Enable and sell new services across the client’s IT landscape, understanding competitive services and identifying whitespace opportunities.
• Collaborate with technical sales specialists, advisory, and consulting teams to uncover client needs and position Ensono’s solutions for maximum impact.
• Engage in client cloud and mainframe transformation strategies, introducing cloud-native development practices.
• Drive positive disruption and curiosity across client IT teams (infrastructure, applications, business units).
• Own the account plan, strategy, services growth plan, and Salesforce (SFDC) data stewardship for assigned accounts. Manage the Ensono Executive Sponsor program for each client.

Sales Pipeline Management

• Build and manage a robust sales pipeline to achieve assigned quota and revenue goals.
• Proactively identify, qualify, and develop new business opportunities within assigned accounts and targeted prospects.
• Maintain accurate opportunity data in SFDC, ensuring effective pipeline management and accurate forecasting.
• Regularly review and update account plans, stakeholder maps, and opportunity status with internal teams and leadership.

Travel Requirement

• Willingness and ability to travel at least 30% of the time to meet with clients and internal teams.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

Required Qualifications

• Bachelor’s degree from a four-year college or university or equivalent work experience
• 15+ years of sales experience
• Demonstrable experience in enterprise-scale solution selling
• Demonstrable revenue growth within enterprises that generate $2B-$15B in annual revenue
• Understanding of the managed services marketplace – key players, competitive strengths, and weaknesses, etc.
• Experience working in a matrixed sales environment
• Experience in managed services and consultancy sales preferred.
• Demonstrable experience of successfully navigating mid- and large-sized enterprises to drive IT and business-led opportunity creation.

Other Qualifications

• Independent and self-directed
• Resourceful and confident under pressure
• Presentation & communication skills
• Strong management and business skills
• Strong empathy, self-awareness, and interpersonal skills
• Curious and driven to deeply understand clients’ business and objectives and make appropriate recommendations.
• Able to challenge the status quo.

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. 

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

• Unlimited Paid Days Off
• Three levels of health plan options
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
• Education Reimbursement, Student Loan Assistance or 529 College Funding
• Enhanced fertility coverage
• Wellness program
• Flexible work schedule
• Depending on location, ability to take advantage of fitness centers

As of the date of this posting, a good faith estimate of the current pay scale for this role is $160K to $190K annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include a role-based, sales-incentive plan, and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].