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Pattern Data

Client Success Manager

Sorry, this job was removed Sorry, this job was removed at 08:08 p.m. (PST) on Wednesday, Jun 11, 2025
Remote
Hiring Remotely in US
Remote
Hiring Remotely in US

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Who We Are

The Pattern Data platform was created for the rapid analysis of thousands of medical records. Fueled by AI, our platform efficiently reviews and categorizes documents at a speed 10 times faster, significantly reducing validation time by highlighting pertinent information crucial for litigation in medical analysis and personal injury cases. Our platform has been successfully implemented in major national settlements to process, adjudicate, and value claims.

At Pattern, our team is built on a foundation of collaborative ownership, visionary problem-solving, customer-centric solutions, and authenticity. We’re looking for a Client Success Manager to join our growing team.

What You’ll Do

The Client Success Manager is curious and passionate about improving the client experience through trust, business process, and data insights. You will impact the future of Pattern by communicating insights that will drive client adoption and success. Your experience and client knowledge will inform our product roadmap, and your work will be showcased to legal teams at leading US law firms. At Pattern, you will: 

Client Success 

  • Drive high-touch, high-impact relations with managing partners and staff at law firms to communicate data-driven insights and recommendations and to reinforce Pattern’s ROI
  • Drive product adoption and client loyalty by providing support and direction via Pattern’s product analytics and support tools 
  • Analyze business processes and client data to quantity client health and to stay ahead of client challenges

Platform Configuration 

  • Research and develop new algorithms based on scientific/medical criteria for current and future litigations
  • Through experimentation and sampling, edit algorithms and identify opportunities to improve model performance. Make recommendations to the internal team on risks and potential solutions
  • In collaboration with our team, define ways to improve the process to create litigation algorithms

What You'll Bring

  • 3+ years experience in client, management, consultancy, reporting and analytics
  • Prior experience in designing and implementing strategies related to business process improvement, automation, and/or document processing 
  • Self-starter able to take on tasks with minimal oversight and guidance
  • Love of learning and an aptitude for absorbing and synthesizing technically complex information 
  • Proven ability to work with top executives / management on critical issues 
  • Excellent communication and presentation skills 
  • Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
  • Ideal candidates will be able to show samples of work for professional, educational, or personal projects

Ready to meet us?

Please apply directly through our website or Linkedin. We are excited to hear from you!

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
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  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
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