Client Performance Specialist

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.

A Little About Us

The Yahoo Ads Client Experience and Performance (CXP) team is dedicated to building and maintaining deep partnerships with Yahoo’s most valuable clients. We serve as the operational engine for Yahoo Advertising, bridging the gap between sales strategy and technical execution to ensure our clients achieve world-class results.

About the Role

As a Client Performance Specialist, you will be responsible for the creation, management, and evaluation of digital ad campaigns. This role requires close collaboration with Yahoo’s sales reps, Client Experience Leads, and clients to ensure the success of ad campaigns from inception to completion. The CP team thrives in a fast-paced work environment and excels both individually and as part of a team. Adaptability, quick learning, and an understanding of current digital advertising trends are essential.

In this role, you will manage high-value campaigns for clients, providing the expertise needed to optimize performance and protect revenue. You will take ownership of complex workstreams and serve as a go-to resource for your teammates on operational best practices across all Yahoo ad platforms.

Key Responsibilities

• Lead the end-to-end operational oversight of campaign setup and billing, partnering with internal entities such as Yahoo Brand Studios, Legal, and Financial Operations to ensure quality execution.

• Oversee the creation and management of complex creative/ad builds across all platforms, ensuring technical specifications and client KPIs are met.

• Monitor the health of high-value campaigns and collaborate proactively with account teams to enhance performance and troubleshoot operational issues.

• Identify and implement AI-driven efficiencies in daily workflows to reduce manual tasks and accelerate campaign launch timelines.

• Act as a key consultant for sales reps and Client Experience Leads, providing creative performance evaluations that translate data into strategic recommendations.

• Partner with legal, billing and collections teams to resolve complex issues, ensuring seamless financial reconciliation for your book of business.

• Utilize AI-augmented analysis to detect delivery anomalies or performance trends, suggesting proactive creative optimizations to client teams.

• Replace repetitive reporting or administrative tasks with automated or AI-assisted workflows to focus on high-impact strategic work.

• Lead specific project phases or team-wide workstreams, providing operational guidance and mentorship to colleagues.

Basic Qualifications

• 4-6 years of experience in digital advertising operations, campaign management, or a related field.

• Experience or strong interest in using AI productivity tools to synthesize data, improve communications, and drive operational speed.

• Extreme attention to detail and strong organizational skills, with a proven ability to manage multiple high-value projects under tight deadlines.

• Demonstrated ability to operate independently with minimal guidance, prioritizing high-impact goals and making sound judgments in ambiguous situations.

• Excellent written and oral communication skills, specifically in a cross-functional environment involving Sales and Legal.

• Technical proficiency with Google Workspace and macOS.

• BS/BA from an accredited university or equivalent work experience.

Preferred Qualifications

• A mindset focused on AI-augmented oversight—viewing emerging tools as a way to increase impact rather than just efficiency.

• Experience with advanced digital advertising platforms and a deep understanding of current industry trends.

• Previous experience in a client-facing operational role for a large-scale media company.

The material job duties and responsibilities of this role include those listed above as well as adhering to Yahoo policies; exercising sound judgment; working effectively, safely and inclusively with others; exhibiting trustworthiness and meeting expectations; and safeguarding business operations and brand integrity.

At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in-person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter!

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

We believe that a diverse and inclusive workplace strengthens Yahoo and deepens our relationships. When you support everyone to be their best selves, they spark discovery, innovation and creativity. Among other efforts, our 11 employee resource groups (ERGs) enhance a culture of belonging with programs, events and fellowship that help educate, support and create a workplace where all feel welcome.

The compensation for this position ranges from $56,250.00 - $117,500.00/yr and will vary depending on factors such as your location, skills and experience.The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Our comprehensive benefits include healthcare, a great 401k, backup childcare, education stipends and much (much) more.

Currently work for Yahoo? Please apply on our internal career site.