Client Relationship Manager

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.

As we continue to expand our services, we are eager to find a Client Relationship Manager who embodies our core values:

• Teamwork: We achieve our goals collaboratively.
• Growth Mindset: We are focused on continuous improvement for our team members and our clients.
• Integrity: We operate with transparency and prioritize the needs of our clients.
• Ownership: We take responsibility for our work and ensure commitments are fulfilled.

At FusionTek, we believe strong client relationships are the foundation of our success. We’re looking for a Client Relationship Manager who thrives on building trust, solving problems, and driving growth. In this role, you’ll be the primary advocate for your clients, ensuring they receive exceptional service and support while helping identify opportunities for expansion.

This role is primarily remote, with occasional travel for client meetings or events required. Candidates must be located in the greater Seattle area and have reliable high-speed internet access.

Here's what you'll be doing:

• Serve as the go-to partner for your portfolio of clients, managing technical configurations and ensuring smooth service delivery.
• Build and maintain long-term relationships that foster loyalty and encourage contract renewals.
• Collaborate with sales and leadership to uncover growth opportunities and expand client accounts.
• Monitor account health, proactively addressing risks and resolving recurring issues.
• Act as the voice of the client, sharing feedback with internal teams to improve service quality.

A Typical Week Might Include:

• Participating in weekly L10 team meetings.
• Assessing the status of at-risk clients and developing action plans.
• Reviewing case studies and collaborating with teams to implement solutions.
• Updating client documentation and account records.
• Coordinating with Project Managers on ongoing initiatives.
• Conducting onsite or virtual client visits.
• Identifying and resolving client issues quickly and effectively.
• Sharing client feedback with internal teams to enhance service quality.

Education:

• Bachelor’s degree (B.A.) from an accredited institution or equivalent experience in a related field, along with 5+ years of experience in the financial services sector.

Technical Skills:

• Proficient in Microsoft Office Suite.
• Proficiency in Microsoft PowerPoint and Excel
• Familiarity with cloud technologies, particularly Microsoft Azure.
• Understanding of network infrastructure and server technology.
• Knowledge of current and emerging technology trends.

Experience:

• Prior experience in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) role.
• Ability to engage with stakeholders at all organizational levels, including C-suite executives.

At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:

• 💰 Competitive salary: $85,000 – $100,000 per year
• 🎯 Quarterly bonus eligibility to reward performance
• 🏥 Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid
• 📈 401(k) plan with 4% company matching and immediate vesting
• 🎉 Generous time off: 8 paid holidays + 17 PTO days in your first year
• 📚 Educational reimbursement for certification tests and access to company-supplied training resources
• 🤝 Team culture: Fun events and opportunities to connect with colleagues