Client Services Representative

PLEASE NOTE: This position is located in our Seattle, WA office and requires attendance in our downtown Seattle office three days a week, with two days of teleworking.

Candidates must be legally authorized to work in the United States. LendingTree and its affiliates (“LendingTree”) will not provide or assume sponsorship for employment visas for this position, now or in the future.

As a Client Services Representative, you’ll play an important role in helping our clients have a positive experience with LendingTree and QuoteWizard. You’ll manage client accounts, respond to questions and concerns, resolve complaints and disputes, process credit card payments, and support other projects that help the team deliver exceptional service.

This is an in-office role based in our downtown Seattle location, with a hybrid schedule designed to provide both collaboration and flexibility.

• Manage client accounts and provide responsive, professional support throughout the client relationship.
• Address and resolve client complaints and disputes with empathy, sound judgment, and a solutions-oriented approach.
• Process credit card payments accurately and efficiently.
• Respond to client inquiries through phone and email while maintaining a high standard of professionalism and service.
• Partner with team members and department leadership on projects and other priorities as needed.
• Help maintain an organized, efficient client service operation in a high-volume transactional environment.

You’ll join a collaborative Client Services team supporting clients and working closely with department leadership and other teams across QuoteWizard and LendingTree. This role is well suited for someone who enjoys helping others, solving problems, managing multiple priorities, and contributing both independently and as part of a team.

You’ll be based in our downtown Seattle office in the heart of Pioneer Square, where we offer a comfortable and collaborative environment with onsite amenities including a gym, locker room, lunch area, snacks, TVs, casual attire, and ping pong.

• At least 1 year of customer service experience.
• Professional phone and email communication skills.
• Proficiency with Microsoft Office Suite.
• Strong organization and time-management skills, with the ability to manage multiple priorities in a high-volume environment.
• Sound judgment and the ability to prioritize work effectively.
• Strong problem-solving skills and the ability to take initiative and work independently.
• A customer-first mindset and a commitment to delivering the level of support you would expect to receive yourself.
• Experience with Salesforce or within the insurance industry is a plus.

• A genuine passion for helping customers and creating positive experiences.
• Curiosity and a willingness to learn new systems, processes, and products.
• Confidence handling challenging conversations and resolving client concerns.
• The ability to remain organized, focused, and professional while managing competing priorities.
• A collaborative mindset and willingness to jump in wherever the team needs support.
• Strong attention to detail and accountability for getting things done accurately and efficiently.
• Comfort working in a fast-paced, transactional environment where priorities can change.

• Clients receive timely, professional, and effective support across phone and email interactions.
• Client accounts and payments are managed accurately and efficiently.
• Complaints and disputes are handled thoughtfully and resolved whenever possible.
• Work is consistently prioritized effectively in a high-volume environment.
• You build strong working relationships with teammates and contribute positively to the broader team.
• You demonstrate ownership, sound judgment, and a commitment to delivering an excellent client experience.

We’re a collaborative, entrepreneurial team that’s curious, creative, and always ready to roll up our sleeves and get things done. You’ll work alongside smart, driven people who care about doing great work — and about helping each other succeed.

LendingTree is the nation’s leading online lending marketplace. We connect consumers with multiple lenders so they can easily compare options and find the right fit — from mortgages and personal loans to credit, savings, and insurance products.

QuoteWizard, a division of LendingTree, helps consumers and insurance agents connect through a seamless online marketplace. More than 40 million people have used QuoteWizard to compare quotes and save on insurance. By combining technology, transparency, and expertise, QuoteWizard makes shopping for insurance simple and accessible, empowering people to make confident choices about their coverage.

We believe the best ideas come from different perspectives, and we’re committed to creating a workplace where people feel welcomed, valued, and empowered to make an impact. You’ll have the trust and flexibility to do your best work, the opportunity to take ownership and try new things, and teammates who genuinely enjoy working together.

And while we work hard, we don’t take ourselves too seriously. We celebrate wins, recognize great work (our GSD — Get Stuff Done — Award is a fan favorite), and make time to have some fun along the way.

Come grow with us, make an impact, and help us build what’s next.

We want you to feel supported at work and beyond. Our benefits and programs are designed to help you stay healthy, recharge, plan for the future, and bring your best to whatever matters most to you.

• Medical, dental, and vision insurance
• 401(k) matching
• Generous time off
• Wellness programs and resources
• Monthly commission eligibility

Base Pay: $21.30/hour DOE

The base pay offered may vary based on internal factors, job-related knowledge, skills, and experience.

Incentive Compensation: This position is eligible for monthly commission.

Work Authorization: This role is not eligible for immigration sponsorship. Please do not apply for this role if you will need employer sponsorship now or in the future to begin or continue employment.

LendingTree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.

If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please email us at [email protected].

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, LendingTree reserves the right to modify or change the essential functions of the job based on business necessity.

CCPA Disclosure