Provide client onboarding, training, and ongoing support to drive product adoption and satisfaction. Assist with usage issues, monitor performance metrics, proactively communicate with clients, and collaborate with cross-functional teams.
Description:
Supports client relationships, product adoption, and client satisfaction — customer service-focused in a technology/healthcare environment.
Responsibilities:
- Support onboarding and training of new clients.
- Assist clients with product usage and issue resolution.
- Monitor client performance metrics.
- Provide proactive client communication and support.
- Work collaboratively with cross-functional teams.
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