The Client Success Manager builds relationships with clients, manages campaigns, provides strategic insights, and ensures client satisfaction while promoting mental health products.
Our Mission
At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our FDA-clear digital therapeutics—SleepioRx for insomnia and DaylightRx for anxiety—guide patients through first-line recommended, evidence-based cognitive and behavioral therapy anytime, anywhere. Our digital program, Spark Direct, helps to reduce the impact of persistent depressive symptoms.
In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model in partnership with some of the most prominent global healthcare organizations, including leading Fortune 500 healthcare companies and Scotland’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care.
Our Vision
Over the next 5-10 years, we believe digital therapeutics will transform the delivery of healthcare worldwide by providing access to safe and effective evidence-based treatments. Big Health is positioned to take the lead in this transformation.
Big Health is a remote-first company, and this role can be based anywhere in the US.
Join Us
The Client Success Manager owns the relationships and the creation and execution of strategic account plans between Big Health and a portfolio of our client partners. You will have the opportunity to work closely with internal teams from across the company to support your clients, including Enrollment Marketing, Finance, Legal, Data, Product, Sales, and more. The ideal candidate will also help develop best practices and take on strategic projects that will benefit the Client Success organization and the company as a whole. We’re a collaborative and tight-knit team—join us!
Key Responsibilities
- Build strong, consultative relationships with employer clients to become a trusted partner and advisor in supporting the mental health of client populations through utilization of Big Health’s products.
- Manage enrollment marketing and campaign planning efforts to generate awareness of our programs among the client populations - work with your clients to identify unique opportunities to help clients expand engagement within their populations.
- Prepare reporting for and lead monthly/quarterly client meetings, annual reviews, and manage follow-ups in a timely manner to ensure client satisfaction.
- Think strategically and work cross-functionally to troubleshoot client requests.
- Take responsibility for up-sell opportunities and contract renewals.
- Become a product expert and internal champion for clients' needs as our offerings evolve.
- Analyze, interpret, and present program engagement and outcome metrics to demonstrate value to our clients.
Required Qualifications
- Minimum of 4+ years of enterprise account management experience, with demonstrated ability to confidently engage with senior stakeholders
- Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment
- Ability to act proactively to influence key stakeholders and drive decisions
- Strong executive presence and ability to communicate confidently with senior benefits leaders
- Strong attention to detail. You’ll have complete ownership of your accounts and measure their success. A detail-oriented, thorough, creative, and analytical approach will be critical to your and your client’s success
- Clear, collaborative communication skills and a willingness to support your Big Health team
- Proficiency in building clear, insight-driven presentations (PowerPoint / Google Slides) and analyzing data (Excel / Google Sheets); familiarity with Looker and Salesforce is highly desirable
- An interest in healthcare, healthtech, & mental health, and a passion for directly improving peoples’ lives strongly preferred
- Curiosity, humility, proactivity, patience, and drive - the perfect recipe for a top Client Success Manager
Background and Life at Big Health
- Backed by leading venture capital firms.
- Big Health’s products are used by large multinational employers and major health plans to help improve sleep and mental health. Our digital therapeutics are available to more than 62 million Medicare beneficiaries.
- Surround yourself with the smartest, most enthusiastic, and most dedicated people you'll ever meet—people who listen well, learn from their mistakes, and when things go wrong, generously pull together to help each other out. Having a bigger heart and a small ego are central to our values.
- Enjoy benefits including a generous vacation policy, professional development fund, flexible working arrangements, and more.
- Competitive salary packages including stock options.
We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Top Skills
Excel
Google Sheets
Google Slides
Looker
PowerPoint
Salesforce
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