Acronis Logo

Acronis

Cloud Priority Support Engineer - Spanish

Job Posted 12 Days Ago Reposted 12 Days Ago
Be an Early Applicant
Remote
9 Locations
Junior
Remote
9 Locations
Junior
The Cloud Priority Support Engineer provides remote technical support for Acronis products, resolves complex issues, and ensures customer satisfaction through collaboration with various internal teams.
The summary above was generated by AI
Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Support Priority Engineer who speaks Spanish to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.
As the Cloud Priority Support Engineer, you will provide remote technical support for Acronis products, ensuring customers’ environments operate smoothly and securely. You will partner with users to troubleshoot and resolve complex issues, guide them through diagnostics, and collaborate with internal teams to deliver timely, high-quality solutions.
This is an exciting opportunity for someone who enjoys collaborating with others to help them solve complex challenges, is a creative thinker, enjoys dynamic work, is a strong communicator, and thrives in a fast-paced environment.

WHAT YOU'LL DO 

  • Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments 

  • Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment 

  • Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.). Maintain deep knowledge of Company operations to support client requests effectively 

  • Interact with various departments to analyze and resolve problems 

  • Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance 

  • Develop documentation regarding installation, upgrades, support, and compatibility issues 

WHAT YOU BRING

  • Fluent English and Spanish (both verbal and written, Upper Intermediate as minimum) 

  • Network troubleshooting experience (Wireshark, tcpdump, iperf) and proficiency in deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers 

  • Windows Server experience (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer) 

  • Business applications experience (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers) 

  • Ability to describe the details on technical issues in all their complexity when needed 

  • Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues 

  • Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues 

Would be considered plus if you have:

  • 2+ years of work experience in an applicable industry and role  

  • Linux experience 

  • Awareness of Virtualization 

*Please submit your resume and application in English

WHO WE ARE 

A Swiss company founded 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 

 

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 

 

OUR INTERVIEW PRACTICES  

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. 

  

Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires. 

 

 

 

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 

#LI-LD1

Top Skills

Citrix Xenapp
Dhcp
Dns
Http Servers
Iperf
L2Tp/Ipsec/Open Vpn
Ms Exchange
Ms Sql
MySQL
Oracle Db
Tcpdump
Windows Server
Wireshark

Similar Jobs

11 Hours Ago
In-Office or Remote
309 Locations
30-50
Mid level
30-50
Mid level
HR Tech • Other • Professional Services
The role involves creating training data for AI models, evaluating AI-generated code, and developing React components. Candidates must have 3+ years experience in JavaScript and React.
Top Skills: AngularCypressJavaScriptJestNext.JsReactReact Testing LibraryVue
11 Hours Ago
Remote
12 Locations
Junior
Junior
Software
The Support Specialist will provide technical support and troubleshooting for software inquiries, ensuring high customer satisfaction and effective communication with clients and internal teams.
Top Skills: Citrix XenappLinuxMicrosoft Hyper-VMs ExchangeMs SqlMySQLOracle DbUnixVmware EsxiWindows Server
11 Hours Ago
Remote
3 Locations
Senior level
Senior level
Big Data • Cloud • Information Technology
The Senior Manager of Global Tax Accounting oversees income tax provision, ensures compliance with USGAAP, and manages international tax reporting processes.
Top Skills: Asc 740Financial PlanningIncome Tax AccountingSox ComplianceTreasury ManagementUsgaap

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account