AllCloud Logo

AllCloud

CloudOps Engineer

Job Posted 11 Days Ago Posted 11 Days Ago
Remote
Hiring Remotely in United States
Junior
Remote
Hiring Remotely in United States
Junior
The CloudOps Engineer will manage AWS environments, monitor performance, provide technical support, and ensure high customer satisfaction.
The summary above was generated by AI
Description

CloudOps Engineer

Location: NA

Job Type: Full-time, Permanent 

About AllCloud

AllCloud is a global professional services company that provides organizations with cloud enablement and transformation tools. As an AWS Premier Consulting Partner and audited MSP, a Salesforce Platinum Partner, and a Snowflake Premier Partner, AllCloud helps clients connect their front and back offices by building a new operating model to harness the benefits of cloud technology, data, and analytics.

Job Summary

AllCloud is a fast-growing cloud professional services company looking for a talented and passionate CloudOps Engineer to join our team. The candidate will work within a Global Support Team of cloud experts responsible for responding to customer requests, troubleshooting issues within their cloud environment, alerting and remediation per designated playbooks, and providing a worldclass customer experience. The position is dynamic and fast-paced and requires excellent customer service skills.

Responsibilities:

  • Provide complete remote services, including incident management, SOC, AWS support, installation, configuration, maintenance, and disaster recovery.
  • Continuously monitor the performance, availability, and health of customer AWS environments using tools like CloudWatch, Datadog, and Opsgenie.
  • Provide proactive guidance and implementation support for monitoring and observability solutions within client cloud environments
  • Act as the primary point of contact for AWS technical support cases and provide end-to-end AWS Case management
  • Provide detailed and actionable security investigations for all SOC related alerts 
  • Perform initial remediation actions for known issues 
  • Answer client configuration questions and assist with customer integrations.
  • Interact with the DevOps team to resolve issues with third-party products
  • Provide exceptional customer service
  • Maintain clear and consistent communication with customers and internal stakeholders throughout the alert, case, and incident lifecycles

Requirements

Requirements:

  • Work experience as an NOC, SOC, or advanced support engineer
  • 2-3 years of experience working in a Linux and Windows environment
  • 1-2 years of experience working with networks and security in production environments
  • 2-3 years of experience working with Monitoring and Observability tooling including DataDog, Prometheus, Grafana, CloudWatch, and more
  • Problem-solving and high independent learning abilities
  • Attention to detail, exceptional follow-up skills, and the ability to prioritize support issues
  • Passionate and customer-focused
  • Ability to work on an On-call shift rotation during nights and weekends. Must be willing to be a part of a rotation to support necessary coverage
  • Excellent oral and written communication skills 

Advantages:

  • Knowledge in AWS Services: EC2, CloudWatch, S3, Lambda, ECS, VPC, EBS
  • Certified in: DataDog, New Relic, AWS
  • Knowledge in Containers technology ( K8s / EKS / Docker )
  • Scripting: Bash / Python
  • Ability to adapt to new AWS services and cloud industry trends
  • Worked within a growing and fast paced support team environment

Why work for us? 

Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development.


AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.


Top Skills

AWS
Bash
Cloudwatch
Containers (K8S
Datadog
Docker)
Ebs
Ec2
Ecs
Eks
Grafana
Lambda
Linux
Opsgenie
Prometheus
Python
S3
Vpc
Windows

Similar Jobs

An Hour Ago
Remote or Hybrid
Illinois, USA
72K-109K Annually
Junior
72K-109K Annually
Junior
AdTech • Digital Media • Marketing Tech
The Solutions Engineer will act as a client liaison, facilitating onboarding and technical support for Strata Agency products, ensuring client satisfaction and success.
Top Skills: Amazon Web Services (Aws)Api ManagementDatadogJavaScriptPythonSQLVisual Studio
5 Hours Ago
In-Office or Remote
Pasadena, CA, USA
90K-110K Annually
Mid level
90K-110K Annually
Mid level
Fintech • Financial Services
The Marketing Campaign Specialist will execute data-driven marketing campaigns, manage CRM strategies, and collaborate with teams to enhance customer experiences.
Top Skills: GCPHubspotLookerSalesforce Marketing CloudSigma Computing
5 Hours Ago
Remote
United States
115K-130K Annually
Junior
115K-130K Annually
Junior
Fintech • Financial Services
The Business Analyst will analyze and manage revenue data, optimize processes, and support strategic decision-making in the Commercial Operations team.
Top Skills: Hubspot,GongSalesforceSQL

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account