Collections Representative

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is looking for a Collections Representative to support collections processes related to Toast’s Payroll partnerships, and mid-market and enterprise customer segments. The position will play an integral role in scaling Toast’s rapidly growing business. You will join a dynamic team, and help define crucial processes that allow us to ensure timely collections, efficiently and effectively, from our customers. We are a collaborative team that takes our work seriously and has fun doing it.

Bready* to make a change?

The Collections Representative role is responsible for the daily billing operations for Toast’s mid-market and enterprise customer segments. This is a challenging opportunity that requires problem solving and the ability to record high-volume, complex payment application transactions. This role will involve significant interaction with internal partners including: Sales, Business Operations, Customer Onboarding, etc.

A day in the life (Responsibilities) 

• Manage and track incoming payments
• Manage account statuses
• Identify and solve inconsistencies
• Regularly update accounts receivable database
• Inform clients on their outstanding debts and deadlines
• Answer client inquiries and address any issues that may arise
• Work closely with other support teams to ensure customer issues are resolved timely and completely

What you'll need to thrive (Requirements)

• General knowledge of cash applications and accounts receivable
• Attentive to detail and goal oriented
• Strong communicator with an ability to communicate status check-ins with leadership
• High degree of accuracy in a fast-paced environment
• Applicable accounting, billing, collections experience

Secret sauce* (Nice to Haves) 

• Bachelor’s degree in accounting, finance, business administration
• Experience working in Zuora Billing and Oracle NetSuite, or other similar SaaS (Software as a Service) based billing and collections engine
• Experience in Excel Knowledge of generally accepted accounting principles

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.