Communication and Engagement Specialist - Product & Experience

Communication and Engagement Specialist
Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent

Inspire change. Shape culture. Engage minds.

The Role
Capco is seeking a Communication and Engagement Consultant to craft and deliver internal engagement roadmaps that inspire, inform, and activate change. You will work across both small and large-scale transformation programmes, designing content and strategies that build momentum and shape meaningful employee experiences, using approved AI tools and AI-enabled ways of working where appropriate to improve quality and productivity.

What You’ll Do

• Design and implement internal communication and engagement plans across transformation programmes
• Lead discovery sessions and workshops to understand colleague engagement needs and map communication channels
• Create high-quality communications assets, portals, and storytelling frameworks, using approved AI tools where appropriate to support efficient content development
• Design and build training content for upskilling audiences
• Define success measures, track the effectiveness of engagement strategies, and collaborate with designers and stakeholders to ensure alignment with brand and messaging goals

What We’re Looking For

• Experience developing communications strategies for internal change or transformation programmes
• Strong storytelling and presentation skills, including confident PowerPoint use
• Comfort working with brand guidelines and complex stakeholder environments
• Excellent verbal and written communication abilities with strong attention to detail, alongside curiosity about using approved AI tools to enhance ways of working
• Experience building training materials and working in agile teams within fast-paced consulting or financial services settings, with appropriate human review and judgement applied to AI-supported outputs

Bonus Points For

• Copywriting experience and understanding of human psychology in messaging
• Experience delivering communications and engagement activities within change management, transformation, or AI implementation programmes
• Adobe Illustrator, InDesign, and basic video production/editing skills
• Experience with SharePoint, Google Sites, or internal communications platforms
• Motion graphics or animation design capabilities
• Prior experience in consulting or Financial Services

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy.

Benefits

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
• Family Care: 8 complimentary backup care sessions for emergency childcare or elder care.
• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
• Continuous Learning: Your growth, your way - minimum 40 Hours of Training Annually. Take your pick; workshops, certifications, e-learning. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development.
• Healthcare Access: Convenient online GP services.
• Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.

Inclusion at Capco

We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know - we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration - a mindset that shapes how we work with clients and each other every day.