Complaints Administrative Assistant

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

NOTE: This position is a remote position and candidates can be located anywhere in the US.

This position will involve the following:

● Handing and/or receiving complaints, incidents, issues
● Claims processing
● Contract and document review
● Data entry
● Logging, pulling evidence
● Estimates & quotes
● Internal audits
● 40% outbound calling debtors to discuss findings of claim review
● Remediations
● Report generation

The position will discern and review cases from a factual perspective, while also keeping consistent with processes. The position will also generate reports as required and candidates must be comfortable with analyzing data and keeping the department up to date as new production occurs.

Preferred Qualifications:

● Excellent verbal and written communication skills
● Strong phone skills with ability to give clear and concise direction
● Strong multi-tasking and organization skills
● Google email, Docs & Sheets experience preferred
● Microsoft Excel & Word (Intermediate to Advanced) experience
● Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
● Claims and/or Complaints experience a plus

Target Base Salary Range: $36,900 - $48,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-NJ1

#LI-REMOTE

• High School Diploma or equivalent

• 1-2 years Repossession Industry and/or Insurance Claims, Impounds or Body Shop Repair

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.