Compliance Manager

Team Introduction

We aim to improve our Compliance group by hiring a person to coordinate regulatory compliance of products and services. This role involves careful and scalable use of our compliance management system (CMS) tools. This person will have a meaningful role within the compliance group, communicating and coordinating regularly with key collaborators and team members.   As a small but mighty Legal and Compliance team, each member contributes when and as needed across all aspects of a well run CMS.

The Role & Responsibilities

• Ensure that Possible adheres to applicable laws and regulations by helping to maintain and expand Possible's compliance management system, including vendor and complaint management and employee training.  
• Collaborate with Compliance management in maintaining and accomplishing the monitoring and testing program pertaining to Possible's products and services.  
• Help ensure Possible’s policies and procedures remain current with regulatory change and requirements.
• Analyze and respond to complaints, including tracking and reporting of trends, patterns and high risk indicators that require root cause analysis.
• Review advertisements and communications for compliance with applicable regulations while keeping our customers’ perspectives in mind for UDAAP.
• Assist colleagues and the company's Bank partners with compliance through advice, guidance, and oversight of new and changing products and processes
• Ensure compliance related issues are collected and remediated through the issues management program.
• Develop and assist in the implementation of new compliance related processes and special projects.
• Assist management and the compliance team with responses to state and Bank partners’ examinations and audits.

Requirements

• 5+ years of financial services compliance work in a Compliance or Legal department at a consumer loan finance company, bank, or credit union.
• BA/BS Degree, CRCM is a plus. A JD or Paralegal Certification is not required however applicant must have the ability to research and analyze laws and regulations.
• Solid understanding of laws, regulations, and subjects applicable to consumer lending and credit cards: TILA, ECOA, FCRA, UDAAP, SCRA/MLA, E-SIGN, Privacy, Identity Theft, Marketing, Fair Lending, FDCPA, EFTA, BSA/AML/OFAC, state laws, etc.
• Experience responding to and monitoring customer complaints.
• Experience with implementing and maintaining an online training program. Experience providing live training is a plus.
• Experience completing regulatory and product risk assessments.
• Experience developing and completing monitoring and testing transactions, disclosures, etc.
• Experience collecting and assessing vendor due diligence is a plus.
• Proven track record of managing inter- and intra-department projects.
• Good communication skills - writes, speaks, and presents information optimally and persuasively across communication settings
• Works well in fast paced, energetic environment with a ‘Roll-up your sleeves’ attitude.
• Action-oriented - pursues work with energy, drive, and a strong accomplish orientation.
• Integrity, ability to work independently and as part of a team, and strong problem-solving skills.
• Exceptional collaboration skills, and can communicate and coordinate across all teams including Product, Engineering, Design, Marketing, and Operations.
• Ability to shift and adjust to new technologies, systems and communications platforms.
• Passionate about building phenomenal compliance management systems.

This is a Hybrid position. We work in our centrally located office in downtown Seattle three days a week (M, T, and Th).

The compensation range for this role is $110,000 to $130,000. We also offer significant stock options, comprehensive benefits, a bonus plan, a 401 (k), commuter benefits, and an excellent office space with complimentary drinks and food.