Computer User Support Specialists | Remote - Contract

Role Title: Computer User Support Specialists

Role Type: Contractor

Location: Remote

We are selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Required Skills

• hardware/software troubleshooting

• networking knowledge tcp/ip

• VPN

• DNS

• ticket management

• OS support

Scope of Work

• Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.

• Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.

• Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.

• Contribute detailed process insights that enhance future support workflows and training data quality.

• Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.

• Identify patterns in support issues, offering recommendations or process improvements to the project team.

Preferred Qualifications

• Minimum 3 years' proven experience providing Tier 2/3 IT support.

• Expertise in diagnosing and resolving hardware and software issues across varied platforms.

• Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.

• Proficiency with ticket management systems and thorough documentation practices.

• Exceptional written and verbal communication skills, with a focus on user-friendly explanations.

• Certifications such as CompTIA A+, Network+, or ITIL are advantageous.

• Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.