Consultant, Learning and Performance

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Internal Compensation Grade: G2

Location: This position is open to a hybrid or remote work location. If a candidate is within 35-miles of the onsite work location in Columbus, Ohio, they will be required to hold a hybrid work schedule.

Role Description:

This Learning and Performance role is responsible for designing and executing a program to help our Third Party Administrators transition from familiarity to fluency with our new technology. This role involves direct client contact and collaboration with Case Managers and Relationship Managers to deliver the program. The work includes developing a broad curriculum as well as targeted training.

Skills and Qualifications

• Strong knowledge of retirement plans, the TPA role, and the current Emerging Markets technology suite.
• Proven track record in TPA relationship management.
• Strong presentation skills and the ability to explain complex technical concepts.
• Knowledge and experience in adult learning theory
• Comfortable interacting with business leaders and customers.
• Ability to learn on the fly.
• FINRA Series 6 required and must be obtained in 120 days from hire date.

#LI-LP1

Job Description Summary

We take pride in the services we provide and value the relationships we develop to support business units achieving their objectives. Our goal is to be the most trusted, innovative and agile learning and development organization; delivering solutions that build confidence and drive performance. If you are adaptable, a problem solver, enjoy making a difference by helping people and are driven by your creative energy to share knowledge with others we want to hear from you!
As a Consultant, you'll provide advanced level consultation and/or delivery of Learning & Performance training for associate and management groups across the company. You'll work on and lead the design and development of whole systems solutions. We'll count on you to identify ideal and actual performance required to meet business needs and guide management in taking action that moves performance toward ideal.

Job Description

Key Responsibilities:

• Conducts technical, professional and management training and programs including, developmental or interactive skills training to entry through advanced-level associates. Identifies, sources and schedules delivery resources for identified Learning & Performance needs.

• Evaluates the effectiveness of performance solutions against established metrics and return on investment expectations in meeting organization's plans, goals and strategies. Provides assistance or feedback in the design of evaluation tools.

• Designs and develops learning solutions to meet identified performance gaps for all levels of associates and management. May identify and source or partner with technical or third party resources to ensure appropriate design and development solution.

• Partners and consults with business leaders to analyze performance gaps. Performs need analysis to determine performance gap solutions consistent with business needs, learning department goals and corporate strategies.

• Markets department resources and communicates programs to promote services, products and curriculum. Partners and influences business units value perception and utilization of services.

• Identifies, schedules and prepares subject matter authorities or other identified resources to develop, evaluate and deliver learning solutions within budget. Creates forecast and estimates of project costs.

• Leads Learning & Performance related projects which may include skill based assignment, customer service training initiatives and team effectiveness.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager or Director, Learning & Performance.

Typical Skills and Experiences:

Education: Undergraduate degree preferred with emphasis in business, education, psychology or related subject area desired Advanced studies in instructional technology, management, organization development or the behavioral science. 

License/Certification/Designation: Professional certification, such as the Certified Professional in Learning and Performance (CPLP), strongly preferred. In some business units, there may be additional regulatory requirements for specific certifications, e.g., FINRA series in Nationwide Financial or progress toward technical designation, such as CPCU or equivalent designation.

Associates must acquire all required federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.

Experience: Typically, eight or more years proven experience in learning and development, organizational development/effectiveness, and in internal and external consulting. Strong instructional design, skill assessment, measurement methodology, needs assessment, change management and facilitation experience required. Technical insurance industry experience desired in addition to professional learning and development experience. 

Knowledge, Abilities and Skills: Proven knowledge of consulting practices, organization interventions, facilitation, needs analysis, team building, and the design and delivery of leadership, professional and technical courses. Strong presentation, written and verbal communication skills and the ability to relate to and explain complex technical concepts. Comfortable around business leaders. Ability to learn on the fly, negotiate and problem solve to resolution. Strategic agility and able to deal with ambiguity and influence without authority. Strong interpersonal savvy and business acuity required.

Other criteria, including leadership skills, competencies and experiences may take precedence. 

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: May require physical ability to stand while teaching and to move furniture, equipment and supplies around classroom. Potential for travel and non-standard work hours.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 03/21/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Consultant, Learning & Performance : $77,000.00-$159,000.00

The expected starting salary range for Consultant, Learning & Performance : $86,000.00 - $128,000.00