Consumer Dispute Assistant - Quality Control Assistant

IQ Data International, DBA Assurant Recovery Solutions is a wholly owned subsidiary of Assurant, a Fortune 500 company and a member of the S&P 500. We are an established leader in the Asset Recovery Industry where we service property managers across the U.S. exclusively.

As the Consumer Dispute Assistant, you will be responsible for assisting in maintaining company compliance with applicable laws, regulations, and policies.

What makes us different?

• No office experience is required! We start you off with paid training.

• The work schedule is Monday-Friday from 7am-4pm.

• We provide competitive compensation.

• Your medical benefits begin on your first day.

• We provide tuition reimbursement available after 6 months.

• We deliver exceptional paid time off.

*THIS OPPORTUNITY IS ONSITE IN BOTHELL, WA*

What will be my duties and responsibilities in this job? 

• Review, research, and respond to consumer disputes and complaints accurately and promptly.

• Communicate with clients regarding dispute resolution or documentation requests via email and telephone.

• Batch additional documents and disputes to appropriate files

• Process all written disputes, including but not limited to identity theft claims received from the consumer or their representative via electronic, EOSCAR, FAX, mail, and email.

• Perform other incidental and related duties as required or assigned

• Picking up daily mail from the post office

• Opening, prepping, and scanning mail

• Processing Outbound Mail through various postal equipment, including mail inserts. Including utilizing postage meters and computer systems

• Print and mail Client Services acknowledgments and misc. mail

• Responsible for accepting hand-delivered mail or papers and ensuring they are scanned and forwarded to the correct department

What are the requirements needed for this position? 

• Familiar with Microsoft programs including but not limited to Word, Outlook, and Excel

• Strong Organizational Skills, attention to detail, and ability to multi-task within several programs and during phone conversations

• Professional communication with clients via e-mail and phone

• Coordinating requests, internal updates/data entry updates efficiently and accurately

• Works well as a member of the team and independently

• Ability to identify and bring forth issues and concerns

• Must be able to perform in a high-energy environment

What other skills/experience would be helpful to have? 

• Rental Housing contract review a plus

• One year of general office experience

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.