Continuous Improvement Intern - Summer 2026

This is a paid internship, range of $22/hr - $39/hr (depending on role and qualifications) for those currently pursuing undergraduate degrees and higher rates for those currently pursuing graduate level degrees. 

Sound Transit also offers a competitive benefits package with a wide range of offerings, including: 

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner. 
• Employee Assistance Program. 
• Paid Time Off: An accrual of up to 4 hours per pay period. Up to 2 floating holidays. 
• Full-time interns will receive an ORCA card at no cost. This card can be used on buses, trains, water taxis in the Puget Sound region, along with the Monorail and Seattle Streetcar. 
• In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues. 

Tentative 2026 Internship Dates:

• Semester students: May 18th to July 24th    
• Quarter students:  June 15th to August 21st

DEPARTMENT OVERVIEW

Within Sound Transit’s Agency Oversight department, the Agency Controls division partners with teams across Sound Transit to provide clear, reasonable standards, trusted data, and actionable guidance, empowering them to anticipate issues, manage risk, make confident decisions, and embrace opportunities for improvement.

Within Agency Controls, the Continuous Improvement Program (CI Program) empowers Sound Transit to make things a little better every day. In practice CI partners across Sound Transit to co-design simpler, smarter processes—providing structured guidance, actionable insights, and solutions that deliver measurable results for our internal “customers” across the agency.

The CI Team relies on establishing, strengthening, and serving cross-team partnerships throughout the agency. This requires constantly building awareness with potential internal “customers,” educating new and existing internal “customers” on our methods, and communicating success stories as our internal “customers” achieve new milestones.

The CI Team is seeking an intern to help us build, strengthen, and accelerate these communications to our internal “customers.” The intern will be responsible for developing engaging, varied, and reusable content, and polished materials. You will have access to an experienced, knowledgeable, and supportive team of at least 5 industry professionals to guide and champion your work.

PRIMARY DUTIES AND RESPONSIBILITIES

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

JOB DUTIES:

• Awareness-building: Develop materials to promote CI Program service offerings to diverse internal audiences, including to potential new internal “customers.”
•  Education: Develop materials to teach key CI Program methods to diverse internal audiences, including to new and existing internal “customers.”
•  Success stories: Develop materials to communicate results of past efforts to diverse internal audiences, including to executive leadership, cross-department peers, and potential new internal “customers.”

• Written materials, digital and/or printed: Intranet web pages; Monthly or quarterly newsletters; Newsletter posts or articles; Email campaigns; Case studies.
• Visual materials: Posters; Flyers; Infographics; Presentation slides; User-friendly “how-to” guides or formal procedures.
• Multimedia materials: Live short-form video clips; Animated short-form video clips; Audio clips.
• Interactive materials:  Self-paced online courses; Surveys.
• “Behind-the-scenes" materials: Content calendars & campaigns; Templates; Logos; Standardized editorial guidelines; Distribution lists; Project plans & task tracking; Progress reports.
• We are also open to your suggestions for other creative and engaging methods!

POTENTIAL PROJECTS:

Awareness-building: Develop materials to promote CI Program service offerings to diverse internal audiences, including to potential new internal “customers.”

• Refresh existing Intranet pages for the CI Program, designed to invite new internal “customers” to engage with us.
• Develop new promotional materials, such as posters, flyers, and presentations.
• Plan, and support execution of, an internal campaign to increase the visibility of existing and newly developed content.

• Create user-friendly “how-to” guides to help new internal “customers” understand how to engage with our services.
• Create user-friendly templates that anyone at the agency can use to apply our methods on their own.
• Plan, and support execution of, an internal campaign to increase the visibility of newly developed content.

• Assemble concise, compelling stories that showcase results from a past complex business or technical initiative in a way that is relatable to a general audience.
• Develop varied materials to communicate these success stories across multiple communication channels: case studies, newsletter articles, short-form videos, infographics, etc.
• Plan, and support execution of, an internal campaign to increase the visibility of newly developed content.

MINIMUM QUALIFICATIONS:

Non-Technical 

Applicants must be a current college student in good academic standing, enrolled in an accredited associate, bachelor's or graduate degree program in Marketing, Communications, Public Relations, Journalism, Instructional Design, or relevant two-year certificate.          

ADDITIONAL SKILLS:

• Clear and concise written communication.
• Clear and concise verbal communication.
• Tailoring messages appropriately to the needs of different audiences.
• Communicating complex business and technical concepts in a way that is accessible for a general audience.
• Generating audience interest in unfamiliar business and technical concepts.
• Highly organized in managing and tracking daily and weekly tasks.
• Meticulous attention to detail for polished written and visual materials.
• Developing efficient, repeatable, scalable methods to deliver future content.
• Asking timely and thoughtful questions to seek clarification, seek help, and seek input when needed.

ADDITIONAL PREFERRED QUALIFICATIONS:

• Web design.
• Graphic design.
• Short-form video production.
• Video and audio editing.
• Instructional design.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:

• Work is performed in a standard office environment.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery when visiting job sites during construction and when working in the field.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.