Leads the development and implementation of conversational and agentic AI solutions for contact centers and client interactions. Oversees user interaction engineering projects, designs interfaces with Dialogflow, Amazon Lex, Figma, Azure OpenAI, and ChatGPT, and conducts usability testing and user research. Advises clients, analyzes industry trends, validates data integrity and security, manages stakeholders, and coaches multidisciplinary teams to deliver innovative AI products and operational improvements.
The Opportunity
As a Conversational AI and Agentic AI - Senior Manager, you will lead the charge in developing innovative user interaction engineering solutions within our Advisory practice. You will be at the forefront of software and product innovation, driving the creation of cutting-edge AI solutions that enhance client experiences and streamline operations. Your role will involve collaborating with multidisciplinary teams to design, develop, and implement AI-driven strategies that align with our clients' business objectives.
As a Senior Manager, you will leverage your strategic advising skills and industry knowledge to influence project outcomes and drive success. You will be responsible for building trust with clients and teams, motivating and coaching them to solve complex problems. Your ability to apply sound judgment and communicate effectively will be crucial in developing high-performing, diverse, and inclusive teams that contribute to the overall success of our firm.
In this role at PwC, you will have the opportunity to innovate processes and lead large projects, confirming operational excellence and delivering quality results. Your commitment to excellence and ability to navigate complex challenges will be key in shaping the future of AI solutions within our Advisory practice.
Responsibilities
- Leading the development and implementation of AI-powered contact center solutions to enhance client interactions
- Guiding teams in the strategic planning and execution of user interaction engineering projects
- Utilizing Dialogflow and Amazon Lex for natural language processing and interface development
- Designing and prototyping user interfaces using Figma and other UI design tools
- Conducting usability testing and user research to inform design decisions and improve user experience
- Collaborating with cross-functional teams to customize and develop products that meet client needs
- Analyzing industry trends to inform strategic decisions and maintain competitive advantage
- Building and maintaining relationships with stakeholders to drive project success and client satisfaction
- Coaching and mentoring team members to foster a culture of innovation and continuous improvement
- Validating data integrity and security within AI and analytics frameworks to support operational excellence
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- Utilizing AI-powered contact center solutions for client support
- Developing natural language interfaces with Dialogflow and Amazon Lex
- Implementing Agentic AI protocols in customer interaction systems
- Designing voice interfaces using Azure OpenAI and ChatGPT
- Creating user-centric designs with Figma and Human-Centered Design principles
- Conducting usability testing and workflow analysis for service excellence
- Leading strategic questioning and storytelling to drive client engagement
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
As a Conversational AI and Agentic AI - Senior Manager, you will lead the charge in developing innovative user interaction engineering solutions within our Advisory practice. You will be at the forefront of software and product innovation, driving the creation of cutting-edge AI solutions that enhance client experiences and streamline operations. Your role will involve collaborating with multidisciplinary teams to design, develop, and implement AI-driven strategies that align with our clients' business objectives.
As a Senior Manager, you will leverage your strategic advising skills and industry knowledge to influence project outcomes and drive success. You will be responsible for building trust with clients and teams, motivating and coaching them to solve complex problems. Your ability to apply sound judgment and communicate effectively will be crucial in developing high-performing, diverse, and inclusive teams that contribute to the overall success of our firm.
In this role at PwC, you will have the opportunity to innovate processes and lead large projects, confirming operational excellence and delivering quality results. Your commitment to excellence and ability to navigate complex challenges will be key in shaping the future of AI solutions within our Advisory practice.
Responsibilities
- Leading the development and implementation of AI-powered contact center solutions to enhance client interactions
- Guiding teams in the strategic planning and execution of user interaction engineering projects
- Utilizing Dialogflow and Amazon Lex for natural language processing and interface development
- Designing and prototyping user interfaces using Figma and other UI design tools
- Conducting usability testing and user research to inform design decisions and improve user experience
- Collaborating with cross-functional teams to customize and develop products that meet client needs
- Analyzing industry trends to inform strategic decisions and maintain competitive advantage
- Building and maintaining relationships with stakeholders to drive project success and client satisfaction
- Coaching and mentoring team members to foster a culture of innovation and continuous improvement
- Validating data integrity and security within AI and analytics frameworks to support operational excellence
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- Utilizing AI-powered contact center solutions for client support
- Developing natural language interfaces with Dialogflow and Amazon Lex
- Implementing Agentic AI protocols in customer interaction systems
- Designing voice interfaces using Azure OpenAI and ChatGPT
- Creating user-centric designs with Figma and Human-Centered Design principles
- Conducting usability testing and workflow analysis for service excellence
- Leading strategic questioning and storytelling to drive client engagement
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
PwC Seattle, Washington, USA Office
1420 Fifth Avenue Suite 2800, Seattle, WA, United States, 98101
PwC Seattle, Washington, USA Office
1420 Fifth Avenue Suite 2800, Seattle, Washington , United States, 98101
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
