Conversational Designer

WE'RE LUMA HEALTH.

Needing healthcare can be hard — getting care shouldn’t be.

We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.

So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.

The Product Design team at Luma Health owns the end-to-end experience for both healthcare staff and patients. Our product experience is our competitive edge. We tackle the messy realities of healthcare head-on, designing across fragmented systems and broken workflows to create something revolutionary.

As a Conversational Designer, you'll craft the voice and personality of our AI agents, designing text and voice experiences that guide patients through their healthcare journey and help staff navigate complex workflows. You'll design multi-turn dialogues that handle appointment scheduling, insurance verification, and patient needs while maintaining HIPAA compliance and earning user trust. Your conversations will feel natural and human while handling the nuanced, high-stakes realities of healthcare communication.

We're data-driven strategists who aren't afraid to get our hands dirty. Our team thrives on collaboration, pushes technological boundaries, and obsesses over the details that make healthcare work better. If you want to design conversational experiences that bridge the gap between innovation and real-world impact, this is the place for you!

• Design end-to-end conversational experiences for both voice and text-based AI agents across patient-facing products
• Craft dialogue flows, conversational patterns, and error handling that feel natural while achieving business goals
• Define and evolve the personality, tone, and voice guidelines for our AI agents across different contexts and use cases
• Collaborate with cross-functional teams including product, engineering, AI/ML specialists, and product designers to shape AI product strategy
• Conduct user research and testing to understand how patients and healthcare staff interact with conversational interfaces, iterating based on real-world feedback
• Design for edge cases, errors, and conversational repair: the messy moments where AI experiences often break down
• Create conversation design documentation including sample dialogues, decision trees, and persona guidelines
• Partner with product designers to ensure conversational experiences integrate seamlessly with visual UI
• Measure and optimize conversational experiences using analytics, user feedback, and conversation logs

• Have 3-5 years of experience in conversational design, voice design, UX writing, or related fields (bonus for healthcare or related industry experience)
• A portfolio that demonstrates your ability to design natural, effective conversational experiences: show us your dialogue flows, how you handle errors, and how you've solved complex interaction problems
• Experience designing for both voice and text-based interfaces, understanding the unique constraints and opportunities of each
• Comfortable working with AI/LLM technologies and understanding their capabilities and limitations
• Skilled at writing dialogue that sounds human, handles ambiguity, and guides users without feeling scripted or robotic
• Experience conducting conversational user research and usability testing
• Willing to collaborate with cross-functional teams and give/receive feedback thoughtfully
• Passionate about accessibility and designing inclusive conversational experiences

• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
• Work Life Balance
• Flexible Time Off
• Wellness Programs
• Discounted Perks
• 401(k) and Company Equity

Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include stock options + benefits (including medical, dental, and vision.)

Base Pay Range: $110,000-$125,000 USD

Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here.

Come join us if you want to make a difference in health care.

Note: we have been made aware of individuals fraudulently claiming to represent Luma Health recruiting. Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to [email protected].