Core Platform Lead

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Summary of role:

We are seeking a dynamic and strategic Core Platform Lead to oversee the stability, performance, and strategic direction of our core platform systems. This leadership role is pivotal in aligning platform capabilities with organizational objectives while fostering a high-performing, collaborative team environment. The ideal candidate will bring deep expertise in platform architecture, especially HealthRules Payer, combined with a strong leadership background and a track record of successful system optimization and implementation.

Responsibilities Include:

Leadership & Team Management:

o Lead, mentor, and develop a team of platform analysts and engineers. Foster a culture of collaboration, continuous improvement, and operational excellence.

o Oversee the day-to-day operations of the Core Platform Analyst Team, ensuring tasks and projects are executed on time and within scope.

Strategic Platform Oversight:

o Define and execute the long-term vision for core platform systems, ensuring scalability, performance, and alignment with enterprise goals

o Troubleshoot, analyze, and resolve complex system issues, collaborating with technical teams to implement necessary enhancements, fixes, and updates.

Cross-functional Collaboration:

o Partner with senior leadership and key business stakeholders to prioritize initiatives, align technology investments with business outcomes, and ensure stakeholder satisfaction.

o Lead the planning and execution of platform upgrades, enhancements, and new system implementations.

Project & Program Execution:

o Drive the planning and delivery of platform enhancements, upgrades, and implementations. Ensure all initiatives meet business requirements and are delivered on time and within scope.

o Collaborate with business stakeholders, IT, and Operations to define the long-term strategy for the core platform and ensure it aligns with business goals.

Performance & Risk Management:

o Monitor system health, proactively identify performance bottlenecks, and mitigate risks to ensure continuous and reliable operations.

o Ensure platform systems adhere to healthcare regulations (HIPAA, CMS, ACA, etc.), ensuring compliance in all system configurations and processes.

o Guide the development and delivery of performance monitoring reports and dashboards, ensuring that business KPIs are tracked and reported.

Talent Development:

o Coach and support team members through training, goal-setting, and performance management. Build team capabilities to meet evolving business and technology demands.

Qualifications:

Required Skills and Abilities:

· Proven success in leading complex optimization initiatives in fast-paced, dynamic environments.

· Strong strategic thinking and operational execution skills, with the ability to prioritize effectively across competing demands.

· Excellent communication and interpersonal skills, with experience engaging cross-functional teams and executive stakeholders.

· Demonstrated ability to align technical capabilities with business needs while maintaining focus on continuous improvement and innovation.

Education and Experience:

· Minimum of 10 years of experience in platform management, including leadership roles with direct responsibility for teams and platform strategy.

· Deep hands-on expertise with HealthRules Payer is required.

Work Location:

· This position is remote​

People Manager Leadership Behaviors

• Communicate – Managers discuss the company’s vision and strategies, the department’s direction and goals, and in times of crisis, what we know and don’t know to make sure team members know what they need to know.​

• Clarify – As managers, it’s up to us to clarify what good looks like. What do we expect? What do our clients, customers or colleagues need? If our teams are not performing as expected, managers must clarify expectations and ensure understanding.​

• Coach – Managers provide recognition and feedback; help team members find solutions to challenges; amplify good and filter weaker aspects of organizational culture and the work as they coach employees in their day-to-day performance and their growth and career development.​

• Connect – Managers help our teams see their collective purpose and how their work connects to the greater whole. We connect people within our company and network.​

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.