Creative Account Manager

Title: Creative Account Manager

Location: Remote US

Reports To: Vice President of Account Management

Compensation: $65,000-70,000 base salary and 15% incentive based compensation.  OTE $75,000-90,000

Brilliant is an innovative branded products and corporate gifting company. Built with our clients in mind and a focus on creativity and technology, Brilliant curates, produces, and helps companies distribute memorable branded merchandise and custom products. Whether it's newsworthy press kits, welcome gifts for new employees, merchandise sets to promote a product launch, or giveaways people love - our team of retail trend experts and designers work together to produce impactful products that bring brands to life.

As a full-service partner, we offer product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment and distribution.

Technology is part of our DNA. Our proprietary systems gives clients instantaneous access to important information and tools, including real-time inventory data, on-demand fulfillment services, and convenient 3rd party system integrations, such as Salesforce, Workday, and Zapier - reducing busy work and creating a seamless experience for gift givers and receivers. 

What You’ll Do: 

The Creative Account Manager is a relationship-builder— someone who  connects with clients, understands their goals, and helps bring thoughtful gifting ideas to life. This role blends sales, creative thinking, and great client service to make sure every project starts off strong and stays on track.

Account Managers do more than manage the day-to-day project execution — they guide the early planning stages, make sure the client’s needs are clear, the right teams are looped in, and ensure everyone’s set up to do great work. They’re our clients  main point of contact and internal teams alike, keeping communication smooth and spotting opportunities to grow the partnership.  

As a trusted gifting advisor, you’re responsible for uncovering new gifting opportunities with clients, influencing decision-making, and ensuring every gifting initiative is set up to deliver revenue, margin, and long-term success.

• Serve as the primary strategic partner to clients — cultivating strong relationships through regular touch points and consultative guidance
• Consistently meets or exceeds revenue and margin goals
• Manage a wide variety of clients, effectively adapt and prioritize various clients needs
• Cultivates client relationships with regular touch points, sharing new gifting opportunities and company offerings
• Lead client projects from initial concept to approval and final revenue using a consultative sales approach and proven relationship-building strategies
• Manages escalations with urgency and empathy to maintain client trust and satisfaction
• Serve as the primary point of contact and act as a the primary liaison between internal stakeholders– effectively communicating and balancing resources
• Demonstrates expertise in pitching, selling, and guiding the implementation process

• Produces consistent, creative direction to the creative team to execute Lookbooks and programming briefs

• 3+ years of full-time experience in customer success, client services, sales or account management
• Proven track record owning revenue targets — growing a book of business while protecting margins and forecasting effectively.
• Strong relationship-builder with high emotional intelligence and executive presence; comfortable leading strategic conversations with senior stakeholders.
• Ability to manage multiple priorities, stakeholders, and timelines
• Excellent written and verbal communication skills. Ability to adapt to appropriate communication channel based on audience and message
• Tech savvy - working experience with platforms like Salesforce, Slack, Google Suite, ticketing system like Front is a plus
• A mindset of ownership and continuous improvement
• Comfortable and confident in a variety of client-facing scenarios
• Comfortable owning a revenue goals and managing a book of business with growth expectations
• Understands how to identify upsell opportunities and convert them into revenue
• Proactive in spotting churn risks and developing strategies to retain and grow client accounts

Why Join Us

Brilliant Perks & Benefits: We’re pleased to offer our full-time teammates  Medical, Dental, & Vision benefits in addition to perks like flexible PTO, paid company holidays, and a work from home stipend for new hires!
Impact at scale: Work with top brands and support thousands of personalized gifting experiences annually

Cutting-edge tech stack: By building our technology in-house as well as hosting our own fulfillment center, we blend curated technology and powerful systems to provide curated offerings, fulfillment workflows, and automation 

Hands-on collaboration: Join a team that’s passionate about providing high quality, curated offerings, that enhance brand and employee loyalty, while working cross-functionally across the organization.  

Global footprint: Support clients across 180+ countries and impact the full giftee journey

Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities

EEOC Statement:

Brilliant is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy, or any other characteristic protected by law. Our policy of equal employment opportunity applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. We are committed to fostering a fair and merit-based workplace where every employee feels valued and respected.”

California Workforce Privacy Notice

https://www.brilliantmade.com/legal/california-employee-privacy-notice