CRM Manager (NorthAm)

Wise was founded in 2011 with a clear mission: Money without borders so people and businesses can send, spend and get paid in any currency, whenever, wherever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

What it’s really like to work here:

At Wise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up.  

Each team picks the problems they want to solve. So, there’s no micro-management. No hiding behind fancy job titles. And no one is telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from your talented, super-smart teammates.  

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

To find out a bit more about what it’s like to work at Wise — plus a full run through of our employee benefits — visit our careers page.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

We’re building money without borders for people and businesses, and we need your help to make our NorthAm customer comms best-in-class.

So we’re looking for a CRM Manager to join our growing CRM team and be responsible for executing on the NorthAm lifecycle marketing strategy. The CRM Manager will enact the day-to-day output necessary to deliver on an effective communications strategy for Wise’s customers: from building email campaigns to introducing customers to key features and exciting product launches, to supporting the team through light reporting and asset management.

The role will be based in Austin, TX and will deliver best-in-class customer communications. The role will report into the CRM Senior Manager and follow the processes and practices agreed within the CRM team. 

CRM at Wise is about making sure we develop the best global and regional lifecycle communications as well as keeping up with demand from other sides of the business. 

We’re problem solvers - we work with our Product, Marketing Tech, Analytics, UX Research and Product Marketing teams to define and execute the strategy for product and marketing customer comms, across multiple channels (email, push notifications, in-app messages).

This role is ideal for candidates with entry-level experience who are passionate about driving product adoption and brand awareness. If you have Liquid and SQL experience and know how to use Braze this is an added bonus but it’s by no means required..

Your Mission:

• Build email and push templates that further the mission of creating money without borders in the NorthAm market (upwards of 75% of your time).

• Develop detailed platform knowledge on the intricacies of Wise CRM tools such as Braze, Stripo, Looker, Jira, and Monday.com.

• Oversee asset requests and act as the POC for the NorthAm CRM team when it comes to driving finalized marketing material through the Brand & Creative team

• Design and implement effective customer lifecycle management strategies to drive long-term engagement and loyalty through continuous optimization.

• Manage the customer database health with a focus on retention and engagement: make sure all comms are in line with CRM best practices, compliance requirements, through appropriate channels and without errors.

• General support for our regional NorthAm CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives.

• Mid-level experience in a CRM role, with strong interest in segmentation, lifecycle management and stakeholder engagement 

• Experience with the concepts and strategies for maximizing user engagement through a CRM mindset

• Extreme attention to detail and ability to remain focused on precision, even in times of high-volume requests

• Customer-first attitude: can demonstrate ability to put yourself in customer shoes and have a deep understanding of customer segmentation.

• Excellent verbal and written communication skills and strive to have a customer-first mindset.

• Comfortable working with different departments and senior stakeholders. You can build relationships and alignment but are not afraid to push ahead on your vision.

• Self-starter and impact-driven: you enjoy taking ownership of projects with limited oversight. You thrive more on autonomy than structure. You’re not afraid to take responsibility and ownership of your work. You come ready equipped with perseverance and a sizable sense of humor.

• Technically-savvy with a creative eye. You’re comfortable with technical matters, but you also care about how your comms look and what message you send to your customers. 

• Quick learner and problem solver with a strong analytical mindset and eager to learn and develop with a passion for using data to improve campaign performance.

Desirable:

• Experience in a product-driven environment

• Competency in coding HTML, CSS and Shopify Liquid. 

• Experience using SQL and other analytical tools (Looker, GA, MixPanel etc.) 

• Experience using Braze or similar cross-channel marketing platforms.

• Experience working in an international organization.

• Office: Austin, Texas
• Flexible working – whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Stock options in a profitable company
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 3 me days per year
• 6 weeks of paid sabbatical after 4 years at Wise, on top of annual leave
• Private medical insurance

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.