CSR (54735)

Customer Service Representative

Eligible for CSR Bonus Incentives

Are you ready to kickstart your career in plumbing industry? Raymark is seeking a motivated and enthusiastic Customer service representative to join our team……………..

Pay: $22.00 - $28.00 compensation will be determined by experience

Benefits:

• Medical, dental and vision paid for by the employer.
• $15,000 Life insurance policy paid for by the employer.
• FSA Plans along with supplement insurance (Short Term Disability, Critical Illnesses.)
• 401K enrollment after 6 months of employment, company matches up to 4%.
• Vacation and Sick leave
• 8 Paid holidays – Memorial Day, 4th of July, Labor Day, Thanksgiving,Christmas, New Years and your birthday.
• Snack and beverage station.
• Monthly bonuses incentives

Responsibilities

• Serve as the first point of contact for customers via phone, email, and other methods, ensuring prompt and courteous assistance.
• Assess customer needs and provide appropriate solutions, offering general guidance on plumbing issues, appointment scheduling, pricing, and service options, coordinating with the technicians as needed.
• Coordinate with our plumbing technicians and dispatcher to ensure timely and accurate scheduling, considering the availability of resources and customers' preferences.
• Maintain thorough and organized customer records, updating information as necessary to ensure accurate dispatching, billing, and records.
• Develop and maintain strong customer relationships by demonstrating professionalism, reliability, and dedication to resolving their concerns.
• Contribute to the development and refinement of customer service processes, providing suggestions and feedback for improvement.
• Submit the necessary permit and locate requests required for plumbing projects, as directed by technicians.
• Oversee paperwork for plumbing contracts, ensuring any necessary signatures and payments have been received before work begins.
• Take initiative with requesting and maintaining other office projects as needed.

Work Hours 

This is a non-exempt position. Work hours are to be determined based on the needs of the business. Overtime may be required to meet business needs. 

Competencies 

The ideal candidate should possess excellent communication skills, problem-solving abilities, and the ability to maintain professionalism under pressure. They need proficiency in computer skills, multitasking, and time management. Strong attention to detail, accuracy in record-keeping, and a customer-centric mindset are essential.  

Education and Experience 

This position requires at least two (2) years of experience in a customer service role. Experience in plumbing or related industry a plus but not required. 

Work Environment and Location

Standard office environment.  The office is in Lake City Way. Seattle WA

Physical Demands 

This position requires prolonged periods of sitting at a desk and working at a computer. Must be able to lift a minimum of 15 pounds at a time. 

Travel

Traveling is not currently required for this position but may happen occasionally if needed to run office related errands. 

Competencies 

Excellent communication skills including active listening. Strong written and verbal communication skills. Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-paced environment. 

Education and Experience 

Requires a high school diploma and/or equivalent. Previous customer service experience is preferred. Must have experience with Microsoft Office Suite.