Customer Account Executive (Enterprise)

About the Role: 

Billtrust is seeking an experienced Enterprise Account Manager to manage and expand relationships with our established mid-market and corporate customers. In this role, you’ll drive revenue growth by identifying upsell and cross-sell opportunities across our industry-leading SaaS order-to-cash solutions. Your ability to build trust with key stakeholders, navigate mid-complexity sales cycles, and deliver tailored value will be critical to success.

You’ll work with corporate-level organizations that have growing AR and payments needs, multi-location operations, and evolving finance and IT environments. These companies rely on integrated AR and payments platforms that support efficiency, scalability, and compliance. Your role is to strengthen and grow our partnerships by uncovering new opportunities aligned with customer goals.

What You'll Do:

• Manage and grow relationships within an assigned portfolio of corporate accounts, driving expansion and increased product adoption across departments and locations.
• Lead strategic conversations with senior stakeholders in Finance, IT, and Procurement to align Billtrust solutions with initiatives like process automation, cost savings, and improved cash flow.
• Deliver impactful product presentations and demos that reflect the customer’s industry, pain points, and growth plans.
• Partner closely with Customer Success, Implementation, Product, and Marketing to ensure value realization and exceptional service.
• Develop and execute account plans that align Billtrust capabilities to customer goals and evolving business needs.
• Understand the customer’s operational environment, including their ERP systems, workflows, and reporting requirements.
• Share customer insights with internal teams to help inform product strategy and service delivery enhancements.
• Support contract renewals and lead commercial discussions, including procurement coordination and negotiation of deal terms.

What You'll Bring:

• 6-8+ years of success managing corporate or mid-market B2B customer relationships, preferably in SaaS, FinTech, or a related industry.
• Proven ability to exceed targets by identifying and closing upsell opportunities and driving product expansion.
• Experience selling SaaS platforms into corporate environments with deal sizes typically in the $50K–$250K ARR range.
• Familiarity with AR, payments, or financial software and workflows is preferred.
• Strong communication and presentation skills, with the ability to influence senior functional leaders.
• Experience developing account strategies and leading cross-functional coordination to drive long-term growth.
• Familiarity with ERPs like NetSuite, Microsoft Dynamics, or other mid-market platforms is a plus.
• Proficiency with sales methodologies (e.g., MEDDIC, Challenger, or similar) and CRM tools such as Salesforce.
• Ability to thrive in a fast-paced, team-oriented, and performance-driven culture.
• Willingness to travel up to 20% for customer meetings and presentations.

The expected base salary range for this position is $100,000 - $120,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.