Provide friendly, efficient support by answering inquiries, troubleshooting or escalating issues, processing returns/exchanges/refunds, and maintaining positive customer relationships with follow-up as needed.
Summary
We are hiring a Customer Care Associate to assist customers in a friendly, helpful manner and ensure their issues are resolved quickly and efficiently.
Description
- Answer customer inquiries regarding products and services.
- Resolve issues through troubleshooting or escalating to relevant departments.
- Maintain a positive relationship with customers and provide follow-up when necessary.
- Process returns, exchanges, and refunds.
Qualifications
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to manage difficult situations with patience.
- Previous experience in customer service is a plus.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) plan.
- Work-from-home flexibility and a supportive team culture.
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
