Billboard announcing Chamberlain Group's 2025 Best Places to Work Award
Chamberlain Group Logo

Chamberlain Group

Customer Care Quality Assurance Associate III

Job Posted 13 Days Ago Posted 13 Days Ago
Remote or Hybrid
Hiring Remotely in Illinois
21-32
Mid level
Remote or Hybrid
Hiring Remotely in Illinois
21-32
Mid level
This role involves maintaining a database for issuing credits, reviewing return receipts, and correcting billing issues, ensuring compliance and confidentiality while contributing to team projects.
The summary above was generated by AI

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

This role is within Chamberlain Group's Customer Experience and Technical Support function. A successful incumbent is expected to (i) Maintain database to issue fully approved credits and debits, as well as monitor those pending approval and (ii) Review daily return receipts to know when to process credits.

Job Responsiblities:

  • Maintain database to issue fully approved credits and debits, as well as monitor those pending approval

  • Review daily return receipts to know when to process credits

  • Work with reps to ensure correct entry of returns and customer requests for credits and debits

  • Correct billing kick-outs on a monthly basis and re-submit to finance

  • This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.

  • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

  • Protect Chamberlain Group’s reputation by keeping information confidential.

  • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

  • Contribute to the team effort by accomplishing related results and participating on projects as needed.

Job Requirements:

  • High School Diploma or GED Equivalent

  • 4-6 years of relevant work experience

#LI- Hybrid – Oak Brook, IL

#LI-MD1

 

The pay range for this position is $21.10 - $32.17 hourly; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.  In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).  This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

 

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

Similar Jobs at Chamberlain Group

Yesterday
Remote or Hybrid
Illinois, USA
73K-133K Annually
Senior level
73K-133K Annually
Senior level
Automotive • Hardware • Internet of Things • Mobile • Software • App development • PropTech
The Enterprise Sales Executive at Chamberlain Group will lead sales efforts for myQ Enterprise software, developing relationships, managing sales processes, and collaborating across teams to grow the business.
Top Skills: Crm ManagementIotSaaSTmsWmsYms

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account