As a Customer Care Specialist, provide exceptional phone support, resolve customer inquiries, and maintain high satisfaction in a fast-paced remote environment.
HONK is a fast growing technology company disrupting the roadside assistance space. We are a group of out of the box thinkers and doers, driven by an immense passion to challenge the old ways by working together to bring innovative changes that impact the lives of others. We work in a creative environment where everyday is rewarding knowing we’re assisting people in their true moment of need, stuck on the side of roads, helping them get back to conquering their day.
We are seeking energetic, bilingual service oriented Customer Service Specialists for our Call Center Operations team who are interested in full-time, virtual/work from home careers. Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis. Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded.
HONK is a 24x7 environment and we have several full-time shifts available.
Responsibilities
- Provide exceptional support to customers by handling inbound phone inquiries with professionalism and efficiency.
- Develop a deep understanding of the company’s value proposition, operational processes, and growth potential, effectively communicating these aspects to customers as needed.
- Leverage the company’s proprietary technology to seamlessly connect members with a nationwide network of service partners.
- Assist customers with placing and fulfilling orders while ensuring smooth service execution.
- Identify and address customer needs, building rapport and offering tailored solutions for immediate assistance.
- Uphold high standards of customer satisfaction by exceeding member expectations and ensuring services are delivered within specified time frames.
- Employ creative problem-solving to address customer challenges and deliver exceptional, innovative service experiences.
Required Experience
- Experience in a customer facing environment resolving issues over the phone
- The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
- Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
- Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
- Fluency in English and French is required
Additional Requirements
- Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
- Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
- It is preferable that you have experience working from home and have equipment that supports a work from home environment.
At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive in a work from home environment.
HONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.
Top Skills
Call Center Technology
Communication Software
Remote Work Tools
Similar Jobs
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
The Clinical Support Expert will provide technical expertise and excellent customer service, managing support tickets and ensuring quality in dental practices.
Top Skills:
3Shape Cad/Cam
Fintech • Payments • Software
Respond to customer inquiries, troubleshoot technical issues, and contribute to internal documentation while managing a high volume of support tickets.
Top Skills:
DatadogDeveloper ToolsJIRAZendesk
eCommerce • Food • Pet • Manufacturing
The Customer Experience Specialist will manage complex interactions, enhance customer relationships, and advocate for service improvements in a fast-paced environment.
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
