Customer Experience Operations Manager

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 5.5 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Role Description: We are looking for a Customer Experience Operations Manager to support our Customer Experience team. This individual will manage crucial systems like CRM tools and use detailed analytics to support data-driven decisions. This role is essential for optimizing operations and ensuring we scale effectively and meets our goals.

Responsibilities

• Strategic Planning and Analysis: Develop strategies to optimize revenue across sales, marketing, and customer success, using data analysis and forecasting.

• Process Optimization: Identify and improve inefficiencies in the revenue cycle to enhance productivity and streamline operations.

• Technology and Tool Management: Manage the selection and implementation of CRM systems and other technologies that support revenue operations.

• Cross-Functional Collaboration: Collaborate with sales, marketing, and customer success teams to align goals and maintain clear communication.

• Data Analysis: Provide regular reports on key performance indicators, analyze trends, and offer actionable insights to senior management.

Experience:

• 5+ years work experience

• Track record of success

• Startup experience

• Recent IC experience

• Salesforce experience is required

Why Join Us?

• Work on cutting-edge AI technology that directly impacts educators and students.

• Join a mission-driven team passionate about making education more efficient and equitable.

• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.

• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.

• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.

• Every employee is offered generous stock options, vested over 4 years.

• Plus a 401k match & monthly wellness stipend

Our Values:

• Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.

• Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.

• Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.

• Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.

• Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.

• Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.

• Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.