Customer Experience Specialist (Seasonal)

About Tin Can

Here at Tin Can, we’re working to give kids the social independence we had growing up—without smartphones. We’ve built a remix of the classic home phone we had when we were young, but on a totally private network and with a bunch of added safety functionality (plus some fun surprise features in the pipeline).

As we prepare to scale our flagship product to tens of thousands of households over the holiday season, we’re looking for seasonal Customer Experience Specialists to make every interaction with Tin Can feel like a warm hug and a high-five.

The Role

This is a temporary, contract position where you’ll be the friendly face (well—text and voice!) of Tin Can. Whether it’s troubleshooting a hiccup, answering a question, or just making someone’s day, you’ll help set the tone for what kind, thoughtful, and human-centered support feels like.

Key Responsibilities

You’ll help our customers feel heard, supported, and delighted from day one. Here’s what you’ll do:

• Own our support inboxes (email, text, Instagram DMs, and the occasional phone call from a curious grandparent). Respond with warmth, clarity, and lightning-speed kindness.

• Keep our SLAs in tip-top shape, like average response time and CSAT—but also help us define what great support really looks like in a mission-driven, family-first company.

• Maintain our response templates so they sound like Tin Can: human, helpful, and never robotic.

• Make it feel personal: whether it's solving a problem or celebrating a kid's first solo call, you're making moments happen every day that customers (or potential customers!) will remember

A Day in the Life

• Most of your day will be spent in our inboxes—being a calm, kind, and capable presence for our customers.

• You might be helping a parent activate a new device, updating a shipping status, or gently explaining why a dog can’t be added to the contact list (yet).

• You’ll also support a few daily manual workflows, and over time, help us automate the stuff that shouldn’t require a human touch.

What We’re Looking For

We’re not hung up on resumes—we care more about voice, empathy, and a knack for solving problems with curiosity and excitement.
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You might be perfect for this role if:

• You’re a phenomenal writer—clear, warm, and friendly (with a great understanding of when to infuse humor into an interaction!)

• You have experience helping people virtually through email, text, phone

• You’re organized, thoughtful, and calm under pressure

• You’re curious and down to learn new tools (Front, Instagram, G-Suite, Slack, Notion)

• You’re not afraid to say, “I don’t know, but I’ll find out.”

• Bonus: You still remember what your childhood phone looked like ;)