Customer Experience Specialist

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Dandy is hiring a Customer Experience Specialist with a strong background in restorative dentistry to provide exceptional support to our expanding customer base. As a frontline operator, you will engage directly with dental professionals, develop feedback loops, and collaborate with internal teams to ensure seamless integration of our products into dental practices and work to resolve any issues that may arise.

• Leverage deep expertise in restorative dentistry to guide dental professionals through the setup and optimization of Dandy’s software and hardware solutions.

• Communicate complex concepts effectively, offering in-depth live support for dental practices, assisting with technology, clinical workflows, and troubleshooting digital processes.

• Deliver exceptional customer experiences through proactive issue resolution, strong relationship-building and delivering personalized support

• Collaborate cross-functionally with order and lab operations to ensure timely and accurate service.

• Diagnose and troubleshoot hardware, software, and peripherals on Windows 10 PCs.

• Build trust and strong relationships with dental professionals through expert dental knowledge and personalized assistance.

• Develop professionally in a fast-growing company by deepening your expertise in digital dentistry workflows, expanding your technical skills, and contributing to process improvements that shape the future of dentistry.

• 1-2 years of 3Shape design experience

• Ability to resolve client issues and deliver a great experience through chat and email

• Willingness to invest time researching, troubleshooting, and resolving customer issues

• Desire to work in ambiguous, high-velocity environments

• Experience with Windows 10 & Google Suite 

• Strong communication skills and a desire to work collaboratively with internal teams

• Ability to sit for extended periods and work from a computer

• Monthly Salary: $1100 ($1050 monthly salary + $50 commuter stipend or $50 home office stipend)

• Overtime: Paid monthly at 1.75x, working holidays paid at 2x rate

• Top 15% eligible for $250 quarterly bonus

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!