Customer Relationship Manager (Remote, Maumee OH)

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

Now Hiring Customer Relationship Managers in Maumee OH!

(Remote after Day 1, must reside within 30 miles of Maumee OH)

If you are looking for an entry level position with opportunities for advancement you have found the right organization! This is a care program centered on mortgage assistance and foreclosure prevention.

RESPONSIBILITIES:

-Manage a daily caseload of customers and their investor related activities

-Provide the highest level of customer service via inbound/outbound calls as well as written communications

-Evaluate customer’s eligibility for various COVID-19 payment assistance programs and complete financial interviews to determine next steps for loan modification and returning their loans to normal servicing

QUALIFICATIONS:

- Prior customer service experience (call center/banking experience is a plus)

· Excellent verbal communication skills

· The ability to problem solve creatively

· Strong desire to achieve goals

· Basic computer knowledge/skills

· Ability and openness to work with a diverse customer base

· Works well in team settings

*Must be able to come to the Maumee office on the first day to collect equipment - 1684 Woodlands Dr, Maumee, OH 43537

HOURS: Monday - Friday 11am- 8pm (After Training)

PAY: $16/hour

BONUS: Eligible for up to $400 per month in monthly incentives.

BENEFITS: Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more! 

You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [email protected].

Questions?

• Please review our privacy notice available at the following www.allianceoneinc.com/careers
• For additional information on AllianceOne visit our website at www.allianceoneinc.com