As a Customer RevOps Manager, you will lead customer onboarding, align revenue operations, troubleshoot systems, and improve processes while collaborating across teams.
Magnify.io is an AI-powered post-sales customer-success orchestration platform. We help software companies turn customer success into a true growth engine by unifying data across CRMs, product analytics, and support systems, then surfacing intelligent insights and automation to drive expansion, retention, and customer delight.
As a Customer RevOps Manager, you’ll be responsible for ensuring new customers are set up for success by owning the end-to-end post-sales onboarding and revenue-operations alignment process. This role emphasizes RevOps expertise, data readiness, with some technical troubleshooting to power Magnify’s machine-learning forecasting. You’ll work closely with Customer Success, Engineering, and our ML team to confirm customers’ internal systems (Salesforce, HubSpot, Gainsight, NetSuite, and others) are accurately configured, data pipelines are clean, and the foundation is in place for intelligent automation and predictive insights.
This is a hybrid technical, operational, and customer-facing role that requires cross-functional coordination and a deep understanding of customer revenue workflows, SaaS metrics, and system integrations.
What You Will Do
- Lead Customer Onboarding: Drive discovery with customers’ RevOps/data teams from kickoff to full onboarding, ensuring a smooth handoff from Sales to Customer Success.
- Align Revenue Operations: Translate RevOps use cases into implementation plans, aligning Magnify to each customer’s revenue reporting logic, forecasting strategy, and segmentation rules.
- Configure & Troubleshoot Systems: Triage integration issues; read and interpret SQL queries to validate data and troubleshoot discrepancies.
- Consultative Sysadmin: Work with customer RevOps to troubleshoot GTM integrations and provide light CRM/CS admin support (Salesforce, HubSpot, Gainsight), configuring fields, metrics, and dashboards to ensure accurate data flows and reporting.
- Refine Processes: Continuously improve onboarding playbooks and implementation templates; share best practices with CS and Product teams.
- Customer Advocacy: Maintain a feedback loop with Product and Engineering to champion customer needs and improve implementation tools and workflows.
Who You Are
- RevOps-Fluent: Strong understanding of SaaS revenue operations—pipeline, ARR/TCV/ATV metrics, forecasting strategies, churn/expansion logic.
- Technically Savvy: Comfortable with SQL syntax, API concepts, and troubleshooting integrations; able to interpret queries and spot data issues.
- Customer-First Communicator: Professional presence with the ability to build trust and engage both leadership and technical stakeholders.
- Cross-Functional Operator: Skilled at aligning Sales, CS, Data Science, and Engineering toward shared outcomes.
- Growth-Minded: You learn quickly, embrace challenges, and thrive in a fast-paced startup environment.
- 4–6 years in RevOps, Technical Account Management, Customer Success Operations, or similar hybrid roles within SaaS or data-driven platforms.
- Strong RevOps background with direct forecasting and revenue-metrics experience.
- Hands-on experience administering or configuring systems such as Salesforce, HubSpot, NetSuite, or Gainsight.
- Ability to read and troubleshoot SQL queries (basic query writing a plus).
- Strong project-management skills to coordinate multiple stakeholders and meet milestones.
- Experience at an early-stage startup is a plus.
Magnify.io is an Equal Opportunity Employer and welcomes applicants from all backgrounds.
Magnify Seattle, Washington, USA Office
999 3rd Ave, Suite 3300, , Seattle, Washington , United States, 98101
Similar Jobs
Big Data • Consumer Web • Fintech • Mobile • Payments • Social Impact • Financial Services
Coordinates interviews, welcomes candidates, maintains the Ashby applicant tracking system, prepares recruiting reports, and supports community meetups and college recruiting. The role manages event logistics, attendee follow-up, recruiting data accuracy, workflow automation, and cross-functional projects. It is an entry-level opportunity for someone building a career in recruiting or human resources, requiring strong organization, communication, attention to detail, spreadsheet skills, and 1–2 years of administrative experience.
Top Skills:
Ai ToolsApplicant Tracking SystemsAshbyGoogle WorkspaceMicrosoft 365
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software • Defense Technology
Own university recruiting strategy and full-cycle hiring for interns, co-ops, and new graduates across engineering and select business functions. Build campus partnerships and employer brand, manage career events, lead technical candidate evaluation, close offers, support onboarding, and drive intern-to-full-time conversion. Partner with senior leaders on workforce planning, track funnel and school ROI metrics, and optimize recruiting strategy. Travel is required during peak campus recruiting season.
Top Skills:
Applicant Tracking Systems (Ats)C++EarItarSourcing Tools
Cloud • Information Technology • Security • Software • Cybersecurity
Lead eight Commercial Account Executives across the West region, driving new-account acquisition, customer expansion, quota attainment, forecasting, pipeline management, and sales enablement. Coach team members on solution selling and structured sales methodologies, develop product-focused playbooks, collaborate with Product Marketing and Enablement, recruit sales talent, and engage technical and executive buyers across security, networking, development, and infrastructure.
Top Skills:
Cloud SecurityHyperscaler EcosystemsPredictive AnalyticsProduct-Led Growth (Plg)SaaS
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
