As a Customer RevOps Manager, you will lead customer onboarding, align revenue operations, troubleshoot systems, and improve processes while collaborating across teams.
Magnify.io is an AI-powered post-sales customer-success orchestration platform. We help software companies turn customer success into a true growth engine by unifying data across CRMs, product analytics, and support systems, then surfacing intelligent insights and automation to drive expansion, retention, and customer delight.
As a Customer RevOps Manager, you’ll be responsible for ensuring new customers are set up for success by owning the end-to-end post-sales onboarding and revenue-operations alignment process. This role emphasizes RevOps expertise, data readiness, with some technical troubleshooting to power Magnify’s machine-learning forecasting. You’ll work closely with Customer Success, Engineering, and our ML team to confirm customers’ internal systems (Salesforce, HubSpot, Gainsight, NetSuite, and others) are accurately configured, data pipelines are clean, and the foundation is in place for intelligent automation and predictive insights.
This is a hybrid technical, operational, and customer-facing role that requires cross-functional coordination and a deep understanding of customer revenue workflows, SaaS metrics, and system integrations.
What You Will Do
- Lead Customer Onboarding: Drive discovery with customers’ RevOps/data teams from kickoff to full onboarding, ensuring a smooth handoff from Sales to Customer Success.
- Align Revenue Operations: Translate RevOps use cases into implementation plans, aligning Magnify to each customer’s revenue reporting logic, forecasting strategy, and segmentation rules.
- Configure & Troubleshoot Systems: Triage integration issues; read and interpret SQL queries to validate data and troubleshoot discrepancies.
- Consultative Sysadmin: Work with customer RevOps to troubleshoot GTM integrations and provide light CRM/CS admin support (Salesforce, HubSpot, Gainsight), configuring fields, metrics, and dashboards to ensure accurate data flows and reporting.
- Refine Processes: Continuously improve onboarding playbooks and implementation templates; share best practices with CS and Product teams.
- Customer Advocacy: Maintain a feedback loop with Product and Engineering to champion customer needs and improve implementation tools and workflows.
Who You Are
- RevOps-Fluent: Strong understanding of SaaS revenue operations—pipeline, ARR/TCV/ATV metrics, forecasting strategies, churn/expansion logic.
- Technically Savvy: Comfortable with SQL syntax, API concepts, and troubleshooting integrations; able to interpret queries and spot data issues.
- Customer-First Communicator: Professional presence with the ability to build trust and engage both leadership and technical stakeholders.
- Cross-Functional Operator: Skilled at aligning Sales, CS, Data Science, and Engineering toward shared outcomes.
- Growth-Minded: You learn quickly, embrace challenges, and thrive in a fast-paced startup environment.
- 4–6 years in RevOps, Technical Account Management, Customer Success Operations, or similar hybrid roles within SaaS or data-driven platforms.
- Strong RevOps background with direct forecasting and revenue-metrics experience.
- Hands-on experience administering or configuring systems such as Salesforce, HubSpot, NetSuite, or Gainsight.
- Ability to read and troubleshoot SQL queries (basic query writing a plus).
- Strong project-management skills to coordinate multiple stakeholders and meet milestones.
- Experience at an early-stage startup is a plus.
Magnify.io is an Equal Opportunity Employer and welcomes applicants from all backgrounds.
Top Skills
APIs
Gainsight
Hubspot
NetSuite
Salesforce
SQL
Magnify Seattle, Washington, USA Office
999 3rd Ave, Suite 3300, , Seattle, Washington , United States, 98101
Similar Jobs
eCommerce • Mobile • Payments
The Client Partner will drive revenue growth through client engagement, develop customized sales strategies, meet revenue targets, and ensure account retention while collaborating closely with team members.
Top Skills:
Google SuiteLooker
Artificial Intelligence • Automotive • Computer Vision • Information Technology • Internet of Things • Logistics • Software
The Sales Solution Architect engages with customers to drive software sales in the automotive sector, focusing on complex solutions and relationship building with senior executives.
Top Skills:
AdasAICloud ServicesGeospatial Information SystemsIviLocation ServicesMicroservice-Based ArchitecturesMlSaaSSoftware
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead the Red Hat OS and Kernel strategy, manage Linux kernel operational support, drive OS automation, and provide technical leadership in Linux environments at an enterprise scale.
Top Skills:
AnsibleDnfEbpfGoLinuxPuppetPythonRed HatRhelRpmRubySystemdYum
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
