Answer inbound customer calls to resolve account issues, product questions, order status, and troubleshooting; document interactions in CRM, follow scripts, and escalate when necessary.
Job Summary:
Provides support via phone to customers, resolving questions, complaints, and requests while delivering excellent service.
Description:
Answer inbound customer phone calls, assist with account issues, product questions, order status, and troubleshooting; document interactions in CRM; follow scripts and guidelines; escalate issues appropriately.
Qualifications:
• High school diploma or equivalent
• Clear phone communication
• 1+ year customer service experience preferred
• Reliable internet & quiet workspace
Benefits:
Remote work, paid holidays/PTO, health benefit options, training programs
Top Skills
CRM
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
