Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world.
With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
Join us and be part of a team that is not just keeping up with the digital future but is leading the way.
What’s the scope of this role?
The Business Solution Architect is accountable to lead design, architecture and support delivery of end-to-end telecom solutions aligned with business strategy and digital transformation initiatives. The role bridges business requirements and technical implementation across OSS/BSS ecosystems, including CRM, Billing, Charging, Order Management, Inventory, and Network Systems.
The ideal candidate will have strong domain expertise in telecom operations, system integration, and digital BSS/OSS transformation programs.
Responsibilities:
Solution Architecture & Design
- Design end-to-end OSS/BSS architecture aligned with business and IT strategy.
- Translate business requirements into scalable and robust technical solutions.
- Define system integration architecture (APIs, ESB, Microservices, TMF Open APIs).
- Ensure solutions comply with TM Forum Frameworx (eTOM, SID, TAM).
- Provide high-level and low-level design documentation (HLD/LLD).
Business & Stakeholder Engagement
- Work closely with Business, IT, and Operational managers on the customer side and at the Director/VP level.
- Conduct requirement workshops and solution discussions.
- Present solution proposals to executive stakeholders.
- Support RFP/RFI responses and solution estimations.
OSS/BSS Domain Leadership
Lead architecture across:
- CRM
- Product Catalog
- Order Management (OM)
- Billing & Revenue Management
- Charging Systems (OCS)
- Mediation
- Inventory Management
- Service Fulfillment & Assurance
- Network Management Systems
- Support digital transformation initiatives (cloud-native BSS, API-led architecture).
Delivery & Implementation Support
- Guide development and integration teams.
- Perform solution reviews and architecture validations.
- Identify risks and mitigation strategies.
- Support UAT and production deployments.
Required Skills & Experience
Preferred
- Experience with leading telecom vendors (Amdocs, Ericsson, Nokia, Netcracker, Oracle, Huawei, Accenture, Produpt, Cap etc.)
- Exposure to Digital BSS transformation programs
- Experience in multi-vendor integration environments
Domain Expertise
- Strong knowledge of Telecom OSS/BSS architecture.
- Understanding of prepaid/postpaid billing systems.
- Experience in Order-to-Cash (O2C) and Trouble-to-Resolve processes.
- Familiarity with 4G/5G architecture and digital services.
Technical Skills
- API-first and Microservices architecture
- TMF Open APIs
- Cloud platforms (AWS, Azure, GCP)
- Containers (Docker, Kubernetes)
- Middleware/ESB
- Database technologies
- Knowledge of DevOps and CI/CD pipelines
Frameworks & Standards
- TM Forum (eTOM, SID, TAM)
- TOGAF (preferred)
- ITIL knowledge
- Agile/Scrum methodologies
Soft Skills
- Strong communication and stakeholder management skills
- Ability to influence cross-functional multi-country teams
- Strong analytical and problem-solving skills
- Leadership and mentoring capabilities
Who is Netcracker Technology?
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
Connect with us on LinkedIn and stay up to date on our company news.
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