Customer Specialist, Capital Mall Promenade

About usOur founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here.

Overview: The Lane Bryant Customer Specialist Sales Leader is responsible for creating a hospitable store environment using customer engagement and operational leadership.  Customer Specialists build enduring relationships with new and existing customers that contribute to the achievement of Company goals.

Success Characteristics:

• Understands Hospitality and how we aim to make our customers feel.
• Genuinely enjoys and takes initiative to create, build and cultivate relationships within the community, attracting new customers to the Brand.
• Goal oriented, both as an individual and thrives working in a team environment.
• Strong organizational skills and the ability to multi-task in a fast paced, ever-changing environment.
• Is viewed as a leader and influences others to deliver exceptional customer service.

Responsibilities:

Sales and Service:

• Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships.
• Shares and represents current products, fit and fashion trends with customers to appropriately wardrobe, inspire and build trust.
• Proactively plan and organize customer contacts Demonstrates strong planning and organizational skills proactively contacting customers to build and deepen relationships in ways that are relevant, timely and meaningful to the customer.
• Active participant in community/store activities and events that promote the Brand when appropriate or available.
• Uses a “Monthly Playbook” to organize and monitor/track customer engagement activity.
• Helps to drive total store sales through effective floor supervision during the absence of another member of management.

Business Acumen:

• Stays abreast of the business and competitive landscape, fashion trends and key business drivers to identify opportunities to create an exceptional customer experience.
• Balances the customer service and operational energies within the store and team to ensure customers are prioritized and tasks are completed in a timely manner.

Operations:

• Supports areas of operational energy as needed.
• Performs functions of opening and closing the store as needed.
• Plans and prioritizes tasks and responsibilities to meet the needs of the customer and business.
• Protects company assets and maintains a safe work environment.
• Follows all company policies and procedures as well as local, state, and federal employment laws.

Requirements:

• Strong sales or hospitality experience preferred with demonstrated ability to meet or exceed performance standards.
• Ability to work at least (16) hours per week. With a flexible schedule including nights, weekends, and holidays.
• Proficient and confident utilizing mobile technology (e.g. Registers and iPad) to engage with customers.
• Adjust or move store fixtures including but not limited to garment racks, mannequins, shipment boxes or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available.
• Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing up to a 12-foot ladder; may need to replace overhead light bulbs, signs, etc. on an occasional basis using up to a 12-foot ladder.

The Company complies with applicable federal, state, and local laws regarding equal employment opportunities and makes reasonable accommodations for qualified applicants and associates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact myHRSupport at 1-855-436-7177.

Location:

Store 4518-Olympia Prom-LaneBryant-Olympia, WA 98502Position Type:Regular/Part time

Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

Washington Pay Information: https://knitwellgroup.com/assets/WA-Posting-LB.pdf