PerfectServe Logo

PerfectServe

Customer Success Advisor

Job Posted 19 Days Ago Posted 19 Days Ago
Remote
Hiring Remotely in USA
Mid level
Remote
Hiring Remotely in USA
Mid level
The Customer Success Advisor manages relationships with Enterprise customers to drive adoption and satisfaction, resolve issues, and improve workflows.
The summary above was generated by AI

What is PerfectServe? 

PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! 

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. 

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. 

Position Overview

The Customer Success Advisor (CSA) for Lightning Bolt manages a portfolio of Enterprise customers and is responsible for supporting the day-to-day relationship of the customer and for driving end user adoption and high levels of satisfaction among the users and support staff. The CSA will be responsible for collaborating with the customer and internal teams to ensure that the client is maximizing the  value of their PerfectServe investment. They will proactively identify process improvement opportunities, take ownership of and resolve escalated issues, conduct Strategic Business Reviews, lead optimization efforts, and run point on any retention efforts.

Responsibilities: 

  • Serve as the voice of the customer and an advocate for end users into the PerfectServe organization
  • Build trusting relationships and provide strategic and tactical day-to-day support to clients, e.g., leadership, providers, other end users etc.
  • Ensure that the client is maximizing the value of their PerfectServe investment
  • Collaborate with clients to identify and drive process improvement initiatives, scheduling best practices, rule optimization, and workflow adjustments to meet and exceed their needs
  • Identify, develop and share best practices that enable PerfectServe clients to achieve their business goals and objectives
  • Develop and maintain product expertise; drive high levels of end-user satisfaction
  • Provide proactive oversight of system utilization, adoption and service request data to identify, resolve and prevent issues in an effort to ensure client satisfaction and retention
  • Own and resolve escalated service issues
  • Understand workflows, schedules, and how PerfectServe can be applied to improve them
  • Collaborate with Account Executives, Account Managers, Customer Success Advisors, Technical Leads, and Technical Consultants to establish and execute on customer account plans as necessary
  • Lead client retention and save programs, where appropriate
  • Ensure successful coordination of all client service activities
  • Provide technical expertise to the organization and ensuring timely and accurate resolution of service requests and workflow adjustments
  • Collaborate with other departments within PerfectServe to deliver best possible solutions to meet client needs
  • When necessary, assist with the implementation of identified Unite accounts and Enterprise clients
  • Communicate incident, product, release notes, and scheduled downtimes to their customers
  • Be available to travel to client sites to support training, utilization/adoption and optimization initiatives (~20% travel)

Success Factors

  • Product expertise and the ability to apply PerfectServe solutions to solve customer problems
  • Ability to juggle multiple tasks in high-pressure situations
  • Ability to establish and maintain relationships
  • Ability to drive process change
  • Have excellent written and spoken communication skills
  • Have excellent critical thinking skills
  • Have exceptional customer service skills
  • Have excellent time management
  • Strong work ethic
  • Technical understanding of the LB platform and ability to configure solutions

Essential Qualifications

  • Bachelor’s degree required
  • 4-6 years work experience on PerfectServe’s professional services and/or support center teams or work experience in Customer Success, Account Management, or Professional Services AND 2+ years of experience in supporting SaaS products or healthcare software
  • Clinical workflow experience is preferred
  • Schedule experience preferred
  • Excellent verbal and written communication skills
  • Available to travel up to 20%
Benefits:
  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K - with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

Top Skills

Cloud-Based Solutions
Healthcare Software
SaaS

Similar Jobs

15 Hours Ago
Remote
United States
Senior level
Senior level
Professional Services • Security • Consulting • Cybersecurity • Generative AI • Data Privacy
The Demand Generation Senior Manager leads demand generation strategies, executes campaigns, manages budget proposals, and collaborates with teams to drive client acquisition in B2B tech and cybersecurity sectors.
Top Skills: Account-Based MarketingContent SyndicationDigital MarketingEmail MarketingMarketing AutomationSeo
15 Hours Ago
Easy Apply
Remote or Hybrid
Chicago, IL, USA
Easy Apply
137K-154K Annually
Mid level
137K-154K Annually
Mid level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
The Channel Account Manager drives channel business growth, collaborates with teams, manages partner relationships, and provides sales forecasts to exceed quotas.
Top Skills: AIMachine LearningObservability
15 Hours Ago
Easy Apply
Remote
United States
Easy Apply
176K-272K
Senior level
176K-272K
Senior level
Security • Software • Cybersecurity • Automation
The Director, Technical & Value Strategist will lead strategic technical engagement and business value assessments, focus on AI tool adoption, and facilitate high-impact POCs.
Top Skills: Ai ToolsGovernanceRisk And Compliance (Grc)Saas Platforms

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account