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Account Manager (IC)
Location: Remote (U.S.) — East Coast or Central time zones preferred
About the Company
We’re a fast-growing SaaS company helping businesses connect the physical and digital worlds through modern technology. With a global customer base and strong momentum across Enterprise and SMB segments, we’re scaling our Customer Success organization to deepen relationships, drive adoption, and grow revenue.
About the Role
We’re hiring an Account Manager to join a growing post-sales team consisting of three Customer Success Managers, a VP of Customer Success, and five Support Agents. This is a remote role, but candidates based on the East Coast or Central U.S. are preferred to better align with customers in Europe and team members in India.
This position is revenue and expansion-focused — responsible for uncovering whitespace, driving product adoption, and growing revenue across a portfolio of ~150 Enterprise and SMB accounts. You’ll work closely with CSMs, Product, and Sales to lead commercial conversations and drive strong Net Revenue Retention (NRR) and Net Dollar Retention (NDR). You’ll also play a key role in partnering with Marketing and MarTech teams, helping customers connect offline experiences to measurable digital outcomes.
Responsibilities
Own revenue growth across a portfolio of ~150 Enterprise and SMB accounts.
Identify whitespace opportunities and lead upsell, cross-sell, and renewal discussions.
Build relationships with senior stakeholders, especially within Marketing and MarTech functions.
Develop account plans linking adoption signals to expansion opportunities.
Collaborate with CSMs to strengthen retention and expansion strategy.
Partner with RevOps to forecast and track expansion pipeline performance.
Refine best practices for multi-threading, whitespace analysis, and renewals.
Work cross-functionally with Product, Marketing, and Sales to influence strategy and improve customer experience.
About You
5+ years in Account Management or Enterprise/Mid Market Sales at a SaaS company
Your core KPIs are expansion and revenue. You apply commercial rigor to grow accounts through structured upsell/cross-sell motions and disciplined pipeline management
You’re critically thinking about Identifying whitespace and developing account plans that link adoption signals to expansion opportunities.
Experience selling into Marketing or MarTech buyers preferred
Commercially savvy with a strong understanding of NRR/NDR levers and forecasting
Why Join
Join a collaborative team under experienced leadership (VP of CS).
Direct impact on customer growth and retention metrics (NRR/NDR).
Competitive compensation + equity upside.
Comprehensive health, wellness, and learning benefits.
Opportunity to work remotely while collaborating with a global team across the U.S., Europe, and India.
Comp:
OTE target is $200K + 25% of your OTE in equity
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
