As a Customer Success Manager, you will manage customer relationships, ensure satisfaction, and lead success initiatives in a dynamic environment.
Aidoc is recruiting a Customer Success Manager in the United States. Join our team!
- BSc in science, engineering, or any quantitative field. Preferably MSc.
- 4-6 years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles.
- Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.
- Experience with data analytics is an advantage.
- Previous work with medical imaging and radiologists is an advantage.
- Research experience is an advantage.
- Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level.
- Ability to multitask, problem solve, and work cross-functionally in a dynamic environment.
- Critical thinker with a good analytical approach and data-driven decision-making process.
- Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment.
- Excellent verbal and written communication skills (in English).
- Ability to work in the CST time zone.
- Ability to travel up to 25%.
Top Skills
Data Analytics
Similar Jobs
Information Technology • Security • Software
The Customer Success Manager ensures a premier customer experience, monitors client success, manages expectations, tracks satisfaction, and communicates regularly with clients to build relationships and educate them on solutions available.
Top Skills:
GainsightExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSalesforce
Artificial Intelligence • Information Technology • Internet of Things • App development
The Customer Success Manager will enhance customer satisfaction, manage client expectations, develop success plans, and ensure a positive team environment.
Top Skills:
SaaSShopify
Natural Language Processing • Software
The Customer Success Manager will drive customer adoption and satisfaction, build relationships, provide product guidance, and ensure account issues are resolved.
Top Skills:
SaaS
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
