Customer Success Manager, Korea

Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.

We’re looking for a Customer Success Manager to support and grow Notion’s enterprise customers in Korea; one of our most strategic markets globally.

As a CSM, you will own the post-sales success of a portfolio of customers, acting as a trusted advisor who helps organizations drive meaningful adoption, realize business value, and scale their use of Notion over time. You will partner closely with AE, SE, Support, and regional/global CSMs to deliver a consistent, high-quality customer experience.

This role is well-suited for someone who is comfortable operating in complex enterprise environments, navigating multiple stakeholders, and balancing customer advocacy with business impact.

1. Drive AI adoption, value delivery, and renewals for a book of named accounts.

2. Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue.

3. Lead AI workshops to build and deploy workflows that solve specific business problems.

4. Identify and qualify expansion opportunities within existing accounts.

5. Co-build customer success plans to help every customer achieve desired objectives.

6. Partner with AEs on growth strategy while owning customer activation and renewal readiness.

7. Learn our product inside and out and help your customers drive business outcomes.

8. Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction.

9. Document and share key findings/learnings with the broader Notion organization.

• You have 7+ years experience of Customer Success or Technical Account Management, or Solutions Consulting, or a related customer-facing role at fast growing B2B SaaS company

• Experience managing enterprise or complex customers, including multiple stakeholders and decision-makers

• Strong ability to connect product capabilities to customer outcomes and business value

• Comfortable working in ambiguous, fast-changing environments and helping build structure

• Proven collaboration skills, especially in partnership with Sales and cross-functional teams

• Native-level Korean and business-level English proficiency

• You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.

• Technical or developer-adjacent background with the ability to engage credibly with engineering or IT stakeholders

• Experience conducting structured customer discovery using design thinking or consulting-style problem framing

• Ability to uncover underlying customer needs and translate them into actionable success strategies and stories

• Hands-on experience using Notion or similar productivity / collaboration tools

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You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.

We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.