Customer Success Manager, Majors

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

As an Majors Customer Success Manager (CSM) at Flock Safety, you will serve as a strategic advisor and executive partner to some of our largest and most complex customers. You’ll be responsible for driving measurable outcomes, strengthening multi-threaded relationships, and ensuring that our solutions align with each agency’s strategic goals around safety, transparency, and community impact.

This role is ideal for a seasoned CSM who thrives in strategic environments, balancing executive engagement with day-to-day program execution, while influencing outcomes across diverse stakeholders, from command staff to IT to city leadership.

• Strategic Relationship Management: 5+ years in Customer Success, Account Management, or Strategic Partnerships, managing enterprise-level or public sector customers with complex stakeholder environments.

• Executive Presence: Ability to navigate executive-level conversations with confidence, clarity, and diplomacy.

• Business Acumen: Strong understanding of organizational goals, budgeting cycles, and how to tie Flock’s solutions to tangible operational and community outcomes.

• Program Leadership: Experience leading large-scale, cross-functional programs from kickoff to renewal, ensuring accountability and communication across all stakeholders.

• Analytical Mindset: Comfortable interpreting usage data, KPIs, and adoption trends to drive insight-led engagement.

• Cross-Functional Collaboration: Proven success partnering with Sales, Product, Legal, and Deployment teams in a matrixed environment.

• Public Safety or Security Experience (Preferred): Understanding of government operations, procurement processes, or public safety workflows.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Complete onboarding on Flock’s platform, customer success playbooks, and engagement tools

• Shadow customer calls to learn success metrics, workflows, and value levers for various segments

• Begin resolving support tickets and co-facilitating customer training sessions

The First 60 Days

• Independently lead onboarding sessions for new customers, driving early adoption

• Conduct regular health checks and usage reviews; begin surfacing potential renewal risks and expansion opportunities

• Deliver training and best practice webinars aligned to adoption goals

90 Days & Beyond

• Manage the full customer lifecycle with a focus on retention and strategic expansion

• Facilitate QBRs, renewal conversations, and solutions presentations to communicate value and uncover growth

• Contribute to evolving CSM playbooks and internal enablement for scalable impact

In this role, you’ll receive a starting salary between $170,000 and $194,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to [email protected]