Vanta Logo

Vanta

Customer Success Manager, Startups

Job Posted 23 Days Ago Posted 23 Days Ago
Remote
Hiring Remotely in U.S.
111K-130K Annually
Junior
Remote
Hiring Remotely in U.S.
111K-130K Annually
Junior
As a Customer Success Manager at Vanta, guide customers through their security journeys, ensuring satisfaction and retention using proactive outreach and data-driven insights.
The summary above was generated by AI

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As Vanta’s Customer Success Manager within the Customer Success Advisory, you will be required to be based within the Eastern Time Zone, and play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta's specialized solutions. Working closely with your CSA team, you will engage with customers through a combination of proactive email outreach, calls, and collaborative use of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta’s customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business.

Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta’s Customer Success Manager within the Customer Success Advisory, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy.

What you’ll do as Customer Success Manager as Vanta:

  • Serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:many
    approaches to maximize impact and engagement.

  • Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they remain on track to achieve their security and compliance goals.

  • Enable customers to become self-sufficient Vanta advocates by guiding them through immediate challenges while setting them up for long-term success, value realization, and retention.

  • Utilize our CS platform, Catalyst, to track and prioritize customer health indicators across your book of business, making data-driven decisions to enhance customer outcomes.

  • Develop a deep understanding of Vanta's platform and its applications, advising customers on how to optimize their use of our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks), Trust Reports, and Risk Management solutions.

  • Partner closely with your Scale CSA team to co-develop and execute plays that drive customer engagement, adoption, and retention across the entire Vanta customer base.

  • Proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities.

  • Coordinate with Support and Finance to efficiently resolve customer issues, ensuring a seamless and positive experience.

  • Act as a customer advocate, channeling feedback and insights to the Product team and broader organization to drive continuous improvement.

How to be successful in this role:

  • Have 2+ years of experience in Customer Success at a SaaS company.

  • Background in running a large book of business at scale

  • Willingness to collaborate with others and drive mutually beneficial outcomes

  • Self-motivated and curious: Bias for action and committed to iterating when necessary

  • Work effectively in a highly ambiguous, ever-changing environment

  • Experience working in the security or compliance industry is preferred

  • Possess clear and thoughtful communication skills, with strong critical thinking ability

  • Be highly empathetic to customers, with a proven track record of long-term customer retention.

  • Experience with hitting retention targets and creating happy, healthy customers

  • Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up

What you can expect as a Vantan:

  • Industry-competitive compensation

  • 100% covered medical, dental, and vision benefits with dependents coverage

  • 16 weeks fully-paid parental Leave for all new parents

  • Health & wellness and remote workplace stipends

  • Family planning benefits through Carrot Fertility

  • 401(k) matching

  • Flexible work hours and location

  • Open PTO policy

  • 11 paid holidays in the US

  • Offices in SF, NYC, London, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

Top Skills

Catalyst
Cs Platform
SaaS

Similar Jobs

41 Minutes Ago
Easy Apply
Remote or Hybrid
USA
Easy Apply
Junior
Junior
Big Data • Cloud • Security • Software • Database • Cybersecurity • Data Privacy
Support analytics engineering by maintaining and optimizing dbt models, troubleshooting issues, ensuring data quality, and collaborating with stakeholders.
Top Skills: DbtGitSnowflakeSQL
45 Minutes Ago
Remote or Hybrid
2 Locations
45K-70K Annually
Junior
45K-70K Annually
Junior
Artificial Intelligence • Cloud • Mobile • Security • Software
The Product Support Specialist resolves high volumes of support tickets, identifies trends, collaborates on issues, and seeks workflow improvements.
Top Skills: Customer SupportProduct SupportSaaSTechnical Support
49 Minutes Ago
Easy Apply
Remote or Hybrid
United States
Easy Apply
154K-275K Annually
Senior level
154K-275K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead Samsara's Telecom Sourcing team to develop strategic relationships with cellular providers and manage connectivity strategies ensuring product reliability and cost-effectiveness.
Top Skills: 5GIot ConnectivityLte

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account