Customer Success Manager (Series B+ Technology Companies)

Symbal is transforming how high-growth companies build their teams. Our AI Recruiters automate sourcing, screening, and scheduling for some of the fastest-scaling technology companies in the world — from Series B startups to pre-IPO unicorns. We help talent teams reduce time-to-fill by 70%, slash costs, and provide a candidate experience that wins top talent in a competitive market.

We’re looking for a Customer Success Manager (CSM) who understands the demands of scaling tech companies and can guide them to maximize adoption, ROI, and expansion with our AI Recruiter platform.

• Own the post-sales relationship for a portfolio of Series B+ tech clients — from onboarding to ongoing account management.

• Lead implementations and onboarding, including API integrations with ATS/HRIS (Greenhouse, Lever, Workday), single sign-on, and security reviews.

• Develop success plans tied to key hiring goals — rapid scaling of engineering, GTM, and leadership roles, while maintaining candidate experience and compliance.

• Train and enable client teams (Talent, People Ops, Hiring Managers) to maximize usage and performance of Symbal’s AI Recruiters.

• Analyze and present ROI metrics — sourcing velocity, cost per hire, funnel conversion, offer acceptance — to demonstrate value and secure renewals or expansions.

• Be the voice of the customer internally, shaping product roadmap, surfacing feature requests, and influencing strategic priorities for fast-scaling customers.

• Drive adoption and upsell new modules (AI Sourcing, AI Reference Check, AI Coach) based on client needs.

• Partner cross-functionally with Sales, Product, and Support to deliver a seamless experience across all stages of growth.

• 3–6 years of experience in Customer Success, Account Management, or Implementation roles at a B2B SaaS company serving high-growth or enterprise tech clients.

• Familiarity with Series B+ tech environments: rapid headcount growth, global hiring, high compliance/security expectations.

• Strong project management and communication skills; able to coordinate across Talent, IT, Security, and People Ops teams.

• Data-driven mindset — comfortable with dashboards, KPIs, and presenting performance results to C-level stakeholders.

• Passion for AI and recruiting technology, and an eagerness to drive adoption of transformative tools.

• Ability to thrive in a fast-paced, high-growth startup environment where priorities evolve quickly.

• Work with a world-class team of AI engineers and talent experts.

• Top-of-market compensation & equity for top-of-market candidates.

• 100% covered health, dental, and vision insurance.

• 401(k) plan options.