As a Customer Success Manager, you will facilitate enterprise account relationships, ensuring retention, adoption, and expansion through strategic insights and project management duties.
Tellius enables organizations to get faster insights and act upon cloud-scale enterprise data using AI-powered automation. Any user can ask any question across billions of records via a ChatGPT-like interface, understand “why” metrics change via AI insights that surface hidden key drivers and trends, and leverage agentic flows to perform complex multipart analysis easily — in a self-service manner. Unlike traditional BI tools, Tellius excels at ad hoc analysis, deep dives, and business-friendly advanced analytics.
THE ROLE
The mission for this Customer Success Manager role is to own and manage enterprise accounts across the full-post sales journey from implementation to adoption, expansion, and retention. This role will involve significant travel as needed to customer sites.
Responsibilities:
- Own key customer accounts and achieve top decile results across retention, expansion, adoption, and advocacy.
- Build strategic customer relationships, identify expansion opportunities, and collaborate with sales to win those opportunities.
- Ensure retention across your customer base by implementing adoption plays, uncovering and communicating value, and collaborating with sales to ensure renewals are executed on-time.
- Contribute to internal playbooks for implementation, adoption, expansion, and retention.
- Drive the negotiation, scoping, project management, and execution of professional services contracts in collaboration with the Technical Solutions team.
QUALIFICATIONS
- 5-8 years of experience in customer success / analytics consulting and in advising enterprise clients on analytics roll out, adoption, and use case execution
- Track record of exceptional results a customer success manager
- Deep understanding of analytics team in large enterprises
- Extremely strong customer facing skills
- Experience with big data technologies, data modeling, and some knowledge of machine learning – R/Python, SQL or Spark
PERSONAL CHARACTERISTICS
- Impeccable follow through: never drops the ball and communicates proactively when timelines need to be pushed
- Thoughtful *and* fast. Understands that speed is a competitive advantage and always strives to hit their goals 10x faster than expected.
- Data-driven: knows what metrics matter and can analyze them
- Hustles: Creative ability to get deals closed against all odds
- Customer obsessed: laser focused on providing value
Note: This role is only open to candidates currently residing in and authorized to work in the United States.
Top Skills
Python
R
Spark
SQL
Similar Jobs
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
Manage enterprise-level accounts, ensuring successful adoption of Udemy Business, fostering relationships, and driving retention and upsell strategies.
Top Skills:
APIsSaaS
Cloud • Security • Software • Cybersecurity • Automation
The Customer Success Manager will drive customer adoption and satisfaction, offer mentorship, and collaborate across teams to enhance customer experience with GitLab products.
Top Skills:
AIDevsecopsGitlabProject ManagementSoftware Development Lifecycle
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Real Estate
Manage a high volume of SaaS accounts, leveraging customer success tools to drive engagement, retention, and satisfaction through data-driven strategies and automated workflows.
Top Skills:
GongPlanhatSalesforceZendesk
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
